Position Outline

Lead Maintenance Technician – Residential (LIVE- IN)

Reporting and Position Summary

- The Lead Maintenance Technician works independently and reports directly to the Community Manager or designated alternate providing support in overall building operations. The role requires varied technical skill set, time management and the ability to work under pressure and in various conditions while upholding Concert’s high customer service brand.

Daily Tasks Summary;

- Overseeing the maintenance department to ensure it is operating optimally and efficiently to ensure building standards are met and Residents receive 100% customer satisfaction.
- Reviewing daily operations, looking for efficiency or improvements and reporting to Community Manager.
- Routine inspections of mechanical equipment to ensure proper functionality and schedule contractors and report to senior management if any repairs are required.
- Daily management of service requests and staff assignment/scheduling.
- Daily review of work orders or delegation to alternate providing support to ensure work orders are completed and with no issues.
- Provide support to maintenance team and follow up on outstanding issues/repairs and communicate effectively with Residents regarding work in progress/updates.
- Report any issues, obstacles, or concerns to Community Manager for follow up.
- Weekly meetings with the maintenance team to discuss status of work orders, obstacles encountered, inventory shortages and or contractor requirements and ensure end of the week follow up meetings are conducted to discuss status of work and progress updates to the team.
- Inventory Management to ensure MT shops are stocked and team has what they require,



while maintaining to keep to the set budget. Discuss any budgetary needs/issue with Community Manager.
- Contractor Orientations, Supervision, Scheduling and follow up.
- Review Daily & Weekly Walkthrough’s to ensure they are being done by the team.
- Conducting Monthly Inspections to review mechanical equipment and overall appearance of building common areas.
- Current MT hire orientation, support and training plans are in place when they start at a property.
- Review current maintenance team struggles and provide support and training.
- Daily Administration Tasks: staying organized and on top of emails, contractor scheduling, Resident follow up, SuiteSpot Reviews/Task, P2P- issuing PO’s within authorized spending limits or getting approval from Community Manager for any over and above, Coordination of Suite Reno requirements, Month End management of the team and work orders and suite checks.
- Work in tandem with Community Manager to ensure Monthly Safety Inspections are done.
- Involved with Capital Projects in tandem with Community Manager and providing site support to contractors.
- Attend to building emergencies during office hours, manage the maintenance on call schedule and assist when required. Maintenance Lead must be onsite for any major building emergencies such as fire, flood natural disaster, break ins, or property damage.



MT lead must ensure incident reports are completed and submitted for review to the Community Manager and Property Manager.
- Coordinate Annual Fire Drills in tandem with the Community Manager

Maintenance Responsibilities (Maintenance Lead oversees the maintenance team to ensure proper workflow of the below and may be asked to perform maintenance technician tasks when required or short staffed…)

The following list is an outline of the duties and responsibilities of the Lead Maintenance Technician at all residential properties in Ontario. Duties and responsibilities may vary depending on site requirements.

- The Lead Maintenance Technician will plan and supervise the work assignments of all requests for repairs, and all maintenance tasks generated at the community. The Lead Maintenance Technician will give special instructions to maintenance personnel and provide assurance that the pre-requisite for high-quality maintenance is maintained in accordance with those established by managing agent.

- At beginning of work shift, review work orders and maintenance. Conduct walk through of building and grounds as per the maintenance check list and action any problems that are noted or are being reported by the maintenance team and if warranted bring problems to the attention of the Community Manager. Items that must be brought to management’s immediate attention are break-ins, property damage or security system failures, HVAC, plumbing and electrical problems.
- During walk through of the building(s) note cleaning deficiencies and advise the Resident Services Manager and/or Community Manager. The Building Maintenance staff must respond and attend to any c

📌 Lead Maintenance Technician (Toronto)
🏢 Concert Properties
📍 Toronto