Support VMCH customers from the Mulgrave office using compassionate communication across phone, email, and web channels. Full-time work connects people with essential services.
As a Customer Service Advisor, you will support current and prospective customers across aged care, disability services, and retirement living. You will provide explicit information, connect people with appropriate teams, and maintain accurate CRM records. The role suits organised communicators who manage competing priorities independently.
Key Responsibilities:
- Welcome and assist visitors at the Mulgrave Office
- Respond to enquiries across phone, email, and web
- Explain VMCH services and connect customers with teams
- Manage complaints, resolving or escalating issues appropriately
- Maintain accurate customer interactions within the CRM
Requirements:
- Passion for aged care and disability services
- Strong written and verbal communication skills
- Compassionate approach to customer interactions
- Confidence using Microsoft Office and CRM systems
- Strong organisation and time management skills
Bring compassionate communication, CRM confidence, and organised customer support to VMCH’s aged care and disability services in Mulgrave.
📌 Customer Service Advisor Aged Care (Mulgrave)
🏢 VMCH
📍 Mulgrave