We are seeking a strategic, collaborative and product-minded leader to join our team as Assistant Vice President (AVP), Enterprise Digital Capabilities. This role is a key leader in Manulife's multi-year transformation to modernize and converge our digital ecosystem across Canada, the US, Asia and Global Wealth & Asset Management. At the heart of this role is a simple objective: identify what is common across our digital experiences, build it once as an enterprise capability, and enable markets and segments to reuse and extend it to accelerate their own digital roadmaps. Manulife has established a strong portfolio of reusable enterprise digital capabilities that support our Digital Storefront transformation and broader unification ambitions. The next opportunity is to expand and scale this portfolio to accelerate the unification strategies and roadmaps of our segments and advance One Manulife experiences across the enterprise. The AVP will lead this evolution – working across segments to identify where common capabilities can create the greatest incremental value, bringing together requirements to ensure capabilities are designed for enterprise reuse, defining adoption and rollout strategies, and establishing a federated model where capabilities can be developed globally or contributed by segments and scaled for broader enterprise benefit. The AVP will own the strategy and evolution of this portfolio — identifying new opportunities for reuse, prioritizing investment, establishing robust product management disciplines, driving adoption, optimizing existing capabilities and ensuring that each enterprise investment continues to deliver measurable value.

Position Responsibilities

Enterprise Capability Strategy & Portfolio

Own the strategy,



roadmap and ongoing evolution of Manulife's portfolio of reusable enterprise digital capabilities. Establish a clear view of the capabilities required to support digital convergence across markets, segments and channels. Continuously identify common business and customer needs that can be solved once and reused across the enterprise. Assess existing segment capabilities for opportunities to scale them globally rather than rebuilding equivalent solutions. Prioritize enterprise investment based on customer value, segment demand, reuse potential, strategic alignment and economic benefit. Maintain a multi-year capability roadmap aligned to Digital Storefront, segment roadmaps and Manulife's broader digital strategy. Ensure the portfolio remains focused and sustainable by rationalizing overlapping capabilities, technology and licenses where appropriate.

Common Capability Collective & Federated Leadership

Lead the Common Capability Collective, bringing together Digital Storefront and product leaders from across the enterprise to jointly shape capability priorities and investment. Create transparency across segment roadmaps to identify shared needs, opportunities for reuse and potential duplication before investment occurs. Establish a federated model that enables capabilities to originate within segments where appropriate and subsequently evolve into reusable enterprise capabilities.



Build alignment around enterprise standards and shared capabilities while preserving segment accountability for their own customer experiences and business outcomes. Create clear decision rights, funding principles, ownership models and governance for the creation and evolution of common capabilities.

Product Management & Capability Evolution

Establish strong product management disciplines across the enterprise capability portfolio, including product vision, roadmaps, adoption, performance measurement and lifecycle management. Ensure every capability has clear customer and business outcomes, ownership, success measures and an evolution roadmap. Use segment feedback, performance data and emerging customer needs to continuously improve capabilities. Drive adoption and reuse across markets and segments, ensuring enterprise investments translate into meaningful acceleration of local roadmaps. Ensure capabilities are designed for extensibility so segments can meet differentiated market needs without unnecessarily duplicating core functionality. Manage capabilities through their full lifecycle, including investment, enhancement, optimization, consolidation and retirement.

AI Enablement & Optimization

Establish an AI-by-default approach to the development and evolution of enterprise digital capabilities. Identify opportunities to embed AI directly into capabilities to improve customer experiences, decisioning, personalization and digital effectiveness. Apply AI and automation across the capability lifecycle to accelerate development, testing, implementation, operations and ongoing optimization. Partner with Technology and enterprise AI teams to identify emerging AI capabilities that can be productized and reused across the organization. Contin

📌 AVP, Enterprise Digital Capabilities (Toronto)
🏢 Manulife/John Hancock
📍 Toronto