The Business Analyst - IT III will report to the Director of Asset Management and will own software asset governance within ServiceNow SAMPro. This role focuses on building and operationalizing software asset management frameworks and processes, including creating new processes from the ground up. The position works closely with CMDB, platform, and IT teams to ensure strong internal governance aligned with OSFI (Standard 31) requirements, with a goal of achieving approximately 95% software title and inventory coverage across nearly 30,000 software titles.

Key Responsibilities:

- Own and govern software assets within ServiceNow SAMPro
- Build, document, and operationalize software asset management frameworks and processes
- Review and rationalize approximately 30,000 software titles
- Eliminate duplicate software titles and categorize valid titles
- Define and maintain software lifecycle status including EOL and EOS
- Establish and maintain business and technical asset ownership
- Extract, analyze, and report data from SAMPro and CMDB
- Work closely with CMDB configuration, platform, and IT teams




- Establish processes to extract asset data via CMDB discovery and integrations (no development work)
- Ensure software asset governance aligns with OSFI (Standard 31) requirements
- Identify software asset risks and support mitigation efforts
- Support audits and regulatory requests related to software asset data

Required Skills:

- Solid hands-on experience with ServiceNow SAMPro
- Understanding of SAMPro tables and their relationships with CMDB
- Software asset identification, inventory management, and governance
- CMDB data analysis and reporting
- Risk identification and mitigation related to software assets
- Solid IT knowledge across infrastructure and end-user software
- Strong communication and stakeholder engagement skills
- Ability to work independently as a self-starter
- Creative, solution-oriented mindset

Preferred Skills:

- Experience aligning software asset management practices to OSFI (Standard 31) requirements
- Prior exposure to regulatory or audit environments involving software asset data

Certifications:

CSAM

SAMPro

Audit or compliance-related certifications

📌 IT Asset Management Analyst (Toronto)
🏢 Compunnel
📍 Toronto