Lead UCU’s virtual branch in Toronto through team leadership, digital innovation, and personalized financial services for members across all regions. This fully on-site role includes occasional GTA travel.

As Manager, Remote Member Services, you will guide a high-performing team within UCU’s Service Anywhere model. You will strengthen member relationships through financial guidance, digital solutions, sales, and service. The role reports to the Manager, Virtual Branch & Business Services.

Key Responsibilities:

- Coach, develop, and manage a high-performing member-services team
- Oversee daily operations, service quality, and first-contact resolution
- Identify financial needs and promote appropriate member solutions
- Optimize CRM, omnichannel technologies, and Interactive Teller Machines




- Collaborate across UCU on growth, compliance, and service delivery

Requirements:

- Three to five years managing an in office contact centre
- Banking or financial-services experience preferred
- Post-secondary education in business, finance, management, or related field
- Knowledge of financial products, member relationships, and operational risk
- Experience with performance management, quality assurance, CRM, and digital technologies

Apply your leadership, financial-services knowledge, and digital expertise to strengthen UCU’s member experience in Toronto.

📌 Manager Remote Member Services (Toronto)
🏢 Ukrainian Credit Union
📍 Toronto