Lead SAP BRIM production support with ITIL governance, SLA oversight, and functional expertise across billing and revenue operations. Manage distributed delivery teams across time zones.

This experienced SAP BRIM Project Manager and Support Lead oversees Level 2 and Level 3 operations. The work covers continuous enhancements, operational governance, and Order-to-Cash or Lead-to-Cash monetization support. You will coordinate incidents, releases, and business enhancements across the BRIM landscape.

Key Responsibilities:

- Lead daily Level 2 and Level 3 SAP BRIM support
- Report MTTA, MTTR, SLA, backlog, and first-time-fix KPIs
- Escalate Priority 1 and 2 billing incidents
- Manage month-end billing and rating operations
- Coordinate enhancements from scoping through hypercare

Requirements:

- Eight-plus years of IT delivery or support experience
- Four-plus years dedicated to SAP BRIM
- Three-plus years managing projects or AMS services
- Functional depth in at least two BRIM components
- Experience with ITIL processes and ServiceNow, Jira, or SAP Solution Manager

Apply SAP BRIM, ITIL, project management, and production support expertise across critical monetization services.

📌 SAP BRIM Support Project Manager (Canada)
🏢 RAAS INFOTEK
📍 Canada