This posting is for a temporary full-time position that may last up to six (6) months

The Technology Services Branch requires one (1) self-motivated individual to ensure the efficient operation, maintenance, and administration of the Edmonton Police Service’s physical and virtual infrastructure. Roles and responsibilities include:

- Administer, maintain, and troubleshoot Microsoft Entra ID, Microsoft 365, and Microsoft Azure infrastructure and services.
- Provide technical guidance and troubleshooting support to junior team members for issues related to Microsoft Entra ID and Microsoft 365.
- Independently and efficiently diagnose, troubleshoot, and resolve complex technical issues related to Microsoft Entra ID and Microsoft 365.
- Collaborate with team members and cross-functional IT teams to investigate and resolve complex identity, Microsoft 365, and infrastructure-related issues.
- Assist with long-term planning, lifecycle management, and proactive improvements for Microsoft Entra ID and Microsoft 365 environments.
- Perform approved audits and reviews of Microsoft Entra ID, Microsoft 365, and other infrastructure resources.
- Provide in-depth technical expertise in the operation and maintenance of server, storage, and security solutions to support the integrity, availability, and reliability of corporate data and services.
- Perform daily administration, maintenance, and troubleshooting of Active Directory, Public Key Infrastructure (PKI), remote access, and Identity and Access Management (IAM) services.
- Monitor, maintain, and troubleshoot Veeam backup and recovery solutions.
- Monitor and analyze the performance, availability, and health of Windows Server infrastructure,



and troubleshoot complex infrastructure and system performance issues.
- Maintain a working knowledge of virtual infrastructure consisting of VMware ESXi hosts, Fibre Channel storage arrays, and disaggregated hyperconverged infrastructure (dHCI) storage technologies.
- Receive, prioritize, document, troubleshoot, and resolve complex and varied infrastructure support requests using diagnostic and service request tracking tools, including hands‑on technical support where required.
- Monitor system logs and network activity for unusual or suspicious behavior and assist with investigation and remediation.
- Support the implementation of Microsoft Defender security solutions on Windows Servers
- Maintain existing technical documentation, procedures, and operational records, and create new documentation as required.
- Perform other related duties as required.

Qualifications

- Degree in a related discipline and four (4) years relevant experience OR Post secondary diploma in a related discipline and five (5) years relevant experience OR one (1) year related certificate and seven (7) years relevant experience.
- Experience with supported Windows server operating systems, Active Directory, Entra ID, VMware ESXi server 8.x, enterprise backup solutions, Storage Area Networks, and enterprise grade server hardware.
- Experience with scripting languages like PowerShell.




- Experience with MFA, SSO and identity management standards like SAML and OAuth.
- Working knowledge of SolarWinds for monitoring, reporting and alerting.
- Working knowledge of an enterprise Public Key Infrastructure would be considered an asset.
- Able to rapidly acquire in-depth knowledge of unfamiliar systems through research and self learning.
- Exceptional written and oral communication skills.
- Strong interpersonal, customer service, teamwork, problem-solving and troubleshooting abilities.
- Highly self-motivated with the proven ability to work independently to effectively prioritize and execute tasks in a mission critical high‑pressure environment.
- Able to perform the physical requirements of the job, including lifting up to 35 kilograms.
- Valid Class 5 drivers license required. Must have or qualify for a City of Edmonton driving permit OR must be willing to provide own vehicle and proof of business related public liability and damage issuance of $1,000,000. The Edmonton Police Service does provide mileage compensation

Hours of Work: 33.75 hours per week, between 0800-1600 hours, Monday – Friday. Hours of work may be subject to the terms and conditions of variable hours of work program. Incumbents must be available for call‑out outside of these hours on a rotational basis.

Salary Range: 21M, Salary Grade: 032, $54.15 - $69.11 (Hourly); $3,655.50 - $4,664.90 (Bi-Weekly); $95,407.57 - $121,754.54 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.

General

- We are an equal prospect employer. We welcome diversity and encourage appl

📌 Application & Infrastructure Analyst II - Senior Infrastructure Analyst (Edmonton)
🏢 Avenue.io
📍 Edmonton