Key Accountabilities

GCC Workforce Fulfillment

Work Location:

Toronto, Ontario, Canada

Hours

37.5

Line Of Business:

Technology Solutions

Pay Details:

$96,900 - $136,800 CAD

This role is eligible for a discretionary variable compensation award that considers business and individual performance.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

The manager translates approved demand into hiring, onboarding, governance, and delivery outcomes, coordinating business stakeholders, hiring managers, HR, vendors, procurement, and TD India leadership to support LTC growth.

The role oversees demand, BOT fulfillment, workforce planning, reporting, governance, and operational readiness.

Key Accountabilities

GCC Workforce Fulfillment

- Manage fulfillment from approved demand through onboarding.
- Partner with Cognizant and internal teams to remove delivery blockers.
- Track targets, identify gaps, and implement corrective actions.

Demand Intake & Governance

- Coordinate demand reviews, prioritization, and GCC suitability.




- Advance approved requests through governance and funding.
- Maintain dashboards and report pipeline health, risks, and performance.

Executive Reporting & Business Operations

- Prepare executive updates, forecasts, dashboards, and business reviews.
- Track hiring against business-case commitments.
- Convert performance data into workforce insights and recommendations.

Stakeholder & Vendor Management

- Serve as the contact for business stakeholders and hiring managers.
- Coordinate HR, procurement, risk, legal, onboarding, and vendor teams.
- Lead performance reviews, track actions, and elevate risks with solutions.

GCC Program Support

- Support LTC operating-model expansion and BOT-to- GCC transition readiness.
- Contribute to workforce, annual, capability, and transition planning.
- Maintain program documentation, governance materials, and procedures.

Experience & Education

- Undergraduate degree or Technical Certificate
- Graduate degree, preferred
- 7+ years relevant experience
- Vendor Management
- 5-7 years in Program management, workforce planning preferred

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product,



and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being advantages, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

📌 Manager, LTC Workforce Strategy (Toronto)
🏢 TD
📍 Toronto