Work Location:

Toronto, Ontario, Canada

Hours

37.5

Line Of Business

Financial Crimes & Fraud Mgmt

Pay Details

$96,900 - $136,800 CAD

This role is eligible for a discretionary variable compensation award that considers business and individual performance.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

Department Overview

Customer Master and Data Controls & Remediation Operations plays an important role in strengthening the quality, integrity and reliability of customer data supporting KYC operations.

As part of this team, you’ll work across Customer Master Operations, KYC, Technology, Data, Risk and Control partners to help ensure customer information moves accurately through the end-to-end KYC lifecycle. You’ll combine operational leadership with data-driven problem solving, identifying where processes or data are breaking down, recognizing patterns and root causes, and translating those findings into sustainable improvements.

Your work will help strengthen Customer Master processes, improve operational efficiency,



enhance data controls and drive effective remediation of customer data issues within a highly regulated environment.

What You’ll Do

In this role, you’ll lead and support activities across Customer Master operations, data controls, process improvement and data remediation, helping strengthen the connection between our KYC processes and the data that supports them.

Lead Customer Master Operations

- Provide day-to-day leadership and oversight of Customer Master operational activities supporting KYC processes.
- Manage operational priorities, volumes, risks and issues to support timely and effective delivery.
- Identify opportunities to simplify processes, improve efficiency and reduce unnecessary manual activity.
- Support explicit operational procedures, ownership, governance and escalation pathways.
- Apply an understanding of Master Data Management (MDM) concepts and principles to support effective management of customer master data.

Strengthen Data Controls

- Develop and oversee controls that help identify inconsistencies, missing information, unexpected changes and emerging patterns in customer data.
- Use reconciliations and data analysis to assess whether key customer attributes remain accurate and consistent as information moves through the KYC lifecycle.
- Analyze data patterns,



anomalies and recurring data issues to identify potential root causes, operational impacts and control weaknesses.
- Monitor control results, investigate exceptions and ensure material issues are appropriately documented, escalated and progressed.
- Help establish sustainable monitoring that identifies potential data issues before they create downstream operational or regulatory impact.

Drive Data Remediation

- Lead the investigation and remediation of customer data issues affecting KYC operations.
- Partner with KYC, Data and Technology teams to analyze issues, understand root causes and determine appropriate corrective actions.
- Coordinate remediation activity across affected populations, ensuring issues have clear ownership and appropriate tracking through to resolution.
- Look beyond individual exceptions to identify patterns, recurring themes and systemic issues, using these findings to develop preventative controls and sustainable solutions.
- Support remediation and change activity arising from regulatory, risk, audit or control-driven requirements.

Improve Processes End-to-End

- Assess Customer Master and related KYC processes from a front-to-back perspective to identify operational, data and control gaps.
- Translate operational pain points and data findings into practical improvement opportunities and clearly defined business requirements.
- Develop and maintain business requirements, process flows and supporting documentation to articulate current-state challenges and future-state solutions.
- Partner with Technology, Data and business teams to define requirements and support the deliver

📌 KYC Specialist (Toronto)
🏢 TD
📍 Toronto