Lead luxury guest experiences at Fairmont Chateau Lake Louise in Banff National Park, guiding VIP services, Concierge, and personalized itineraries.

The Guest Experience Manager is a strategic luxury hospitality leader overseeing Guest Relations, Concierge, VIP Services, and resort-wide initiatives. Reporting to the Director of Front Office, this manager leads Concierge, VIP Team, and Suite Experience programs. The position partners with operational departments to deliver Forbes and LQA-inspired experiences.

Key Responsibilities:

- Serve as the resort’s luxury hospitality ambassador
- Lead VIP arrivals, Suite Experiences, and Concierge operations
- Curate personalized itineraries through the UR Venue platform
- Oversee service recovery and guest loyalty
- Develop Concierge and Guest Experience teams

Requirements:

- Minimum five years of leadership experience
- Luxury resort management experience in guest-facing operations
- Expertise in VIP management and personalized service
- Knowledge of Forbes Travel Guide and LQA
- Proficiency with Opera Cloud and Microsoft Office

Bring luxury hospitality leadership, VIP expertise, and personalized service skills to Fairmont Chateau Lake Louise’s guest experience team.

📌 Luxury Guest Experience Manager (Lake Louise)
🏢 Novotel & ibis Balikpapan
📍 Lake Louise