Who We AreWith every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.

Who We AreWith every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.
At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful advantages support and service.
The Commercial Account Manager serves as the lead relationship manager and trusted risk advisor for a portfolio of complex commercial clients. This role is responsible for developing and executing client service strategies, overseeing insurance program design and renewal negotiations, delivering risk management solutions, and ensuring exceptional client retention and satisfaction.
The Account Manager partners closely with Producers, Underwriters, Claims Specialists, Risk Consultants, and carrier partners to provide comprehensive insurance and risk management solutions that support client business objectives. This position requires a strong blend of technical insurance expertise, consultative advisory skills, commercial acumen, leadership capability, and operational excellence.

Principal Responsibilities





Client Relationship Management

- Serve as the primary service contact and strategic advisor for assigned commercial clients.
- Develop a deep understanding of clients’ business operations.
- Build and maintain strong client relationships through proactive communication.
- Conduct stewardship meetings, quarterly business reviews, and strategic planning sessions.
- Develop annual account strategies and service plans aligned with client objectives.
- Respond to client inquiries regarding policies, claims, billing, and coverage questions.
- Manage client expectations and ensure timely resolution of service issues.
- Ensure consistent delivery of a best-in-class client experience across all interactions.

Policy Administration

- Process new business, renewals, endorsements, cancellations, and reinstatements.
- Review policies for accuracy and completeness.
- Prepare and issue certificates of insurance, evidence of property insurance, and other policy-related documents.
- Maintain accurate client records within the agency management system.
- Ensure all activities comply with agency procedures and regulatory requirements.

Renewal Management

- Lead all aspects of the annual renewal process from strategy development through implementation.




- Establish renewal timelines and coordinate deliverables among internal and external stakeholders.
- Gather exposure information and conduct comprehensive renewal reviews.
- Develop marketing strategies that maximize carrier competition and coverage outcomes.
- Prepare and distribute underwriting submissions.
- Analyze carrier proposals, coverage terms, pricing structures, and alternative risk financing options.
- Present renewal recommendations to clients with clear rationale and financial analysis.
- Negotiate pricing, terms, coverage enhancements, and service commitments with insurers.
- Ensure timely issuance and implementation of renewal programs.

Carrier and Underwriter Coordination

- Develop and maintain strategic relationships with key insurance partners.
- Submit applications and supporting documentation.
- Follow up on underwriting requirements and outstanding items.
- Advocate on behalf of clients to secure favorable coverage terms and pricing on behalf of clients.
- Maintain awareness of competitor offerings and market developments.

Risk Management Support

- Identify potential coverage gaps and recommend appropriate solutions.
- Assist clients with risk management and loss control initiatives.
- Stay informed on emerging risks and industry trends affecting clients.

Claims Assistance

- Support clients through the claims reporting process.
- Coordinate communications between clients, adjusters, and carriers.
- Monitor claim activity and provide status updates as necessary.

Cross-Selling and Account Growth

- Identify opportunities for additional coverage or services.
- Collaborate with producers

📌 Corporate - Commercial Lines - Commercial Account Manager (London)
🏢 Orbit Insurance Services
📍 London