Lead global IT service delivery through project governance, ServiceNow expertise, and business analysis from Redpath’s Vaughan or North Bay office.

The Manager, Global Business Systems, Service Delivery leads Global IT PMO Project Leads and Business Analysts. This manager ensures projects arrive on time, within budget, and with high quality. Responsibilities include incident management, customer support, ticket prioritization, reporting, and continuous improvement. The role also strengthens SLA performance and embeds governance across daily BA support services.

Key Responsibilities:

- Direct Global IT PMO Project Leads and Business Analysts
- Manage project governance, methodologies, milestones, and deliverables
- Oversee incident management, service delivery, and customer support




- Compile reports on portfolio financials and project performance
- Improve SLA performance and ticket closure efficiency

Requirements:

- Seven-plus years supporting global software system implementations
- University degree, college diploma, or equivalent practical experience
- Business Analysis and Project Management Fundamentals training
- In-depth working knowledge of ServiceNow
- Fluent English and robust communication skills

Apply global service delivery leadership, ServiceNow knowledge, and analytical problem-solving across Redpath’s IT portfolio and support services.

📌 Global IT Service Delivery Manager (Vaughan)
🏢 Redpath Mining
📍 Vaughan