Position Responsibilities

Enterprise Capability Strategy & Portfolio

Own the strategy, roadmap and ongoing evolution of Manulife's portfolio of reusable enterprise digital capabilities.

Establish a clear view of the capabilities required to support digital convergence across markets, segments and channels.

Continuously identify common business and customer needs that can be solved once and reused across the enterprise.

Assess existing segment capabilities for opportunities to scale them globally rather than rebuilding equivalent solutions.

Prioritize enterprise investment based on customer value, segment demand, reuse potential, strategic alignment and economic benefit.

Maintain a multi-year capability roadmap aligned to Digital Storefront, segment roadmaps and Manulife's broader digital strategy.

Ensure the portfolio remains focused and sustainable by rationalizing overlapping capabilities, technology and licenses where appropriate.

Common Capability Collective & Federated Leadership

Lead the Common Capability Collective, bringing together Digital Storefront and product leaders from across the enterprise to jointly shape capability priorities and investment.

Create transparency across segment roadmaps to identify shared needs,



opportunities for reuse and potential duplication before investment occurs.

Establish a federated model that enables capabilities to originate within segments where appropriate and subsequently evolve into reusable enterprise capabilities.

Build alignment around enterprise standards and shared capabilities while preserving segment accountability for their own customer experiences and business outcomes.

Create transparent decision rights, funding principles, ownership models and governance for the creation and evolution of common capabilities.

Product Management & Capability Evolution

Establish strong product management disciplines across the enterprise capability portfolio, including product vision, roadmaps, adoption, performance measurement and lifecycle management.

Ensure every capability has clear customer and business outcomes, ownership, success measures and an evolution roadmap.

Use segment feedback, performance data and emerging customer needs to continuously improve capabilities.

Drive adoption and reuse across markets and segments, ensuring enterprise investments translat

📌 AVP, Enterprise Digital Capabilities (Toronto)
🏢 Manulife/John Hancock
📍 Toronto