LEGAL AID BC

POSTING

TO: LABC STAFF (cc: BCGEU)

FROM: HUMAN RESOURCES DEPARTMENT

POSITION: INTAKE LEGAL ASSISTANT

ONE FULL TIME TERM POSITION – VANCOUVER

(To January 15, 2028)

COMPETITION NO: B057-26

DATE POSTED: October 26, 2026

CLOSING DATE: November 3, 2026

STARTING DATE: ASAP

SALARY: Job Class 10 ($56,845 - $64,857)

HOURS OF WORK: 8:30 am – 4:30 pm (35 hours/week, Monday to Friday)

This position has the option to participate in a modified work week schedule (37.5 hours/week) Monday to Friday, with the extra hours worked as one earned day off taken once every three-week scheduled cycle.

Legal Aid BC is in the early stages of, and committed to a transformative journey to embedding Truth and Reconciliation, and Equity, Diversity, and Inclusion in all aspects of our work. We seek talent from equity-seeking groups, including but not limited to individuals who self-identify as First Nations, Inuit, or Métis descent, persons with disabilities, gender diverse, racialized, and members of the 2SLGBTQIA+ community be a part of this exciting stage of Legal Aid BC’s growth. We care deeply about the culture we are building and are looking for staff members who not only excel in their respective areas but are also passionate about supporting the people we serve and each other. If this resonates with you, we encourage you to apply. All interested and eligible applicants will be considered with due consideration to all protected grounds under the BC Human Rights Code. If we can do anything to make your application experience a positive and equitable one, we want to hear from you on what we can do better.

PRIMARY FUNCTION:

To provide front-line contact and intake services to the public, provide legal information,



verified legal advice, assess eligibility for legal aid and may provide legal administrative support to department. This will include performing intake services through the Call Centre, at Courthouses, lock-up and other offsite locations where Legal Aid BC (LABC) services are offered.

The following job duties are illustrative examples and shall not be construed as an exhaustive description of all the work requirements that may be inherent in the job.

VALUES STATEMENT:

Our commitment to the principles of fundamental justice embedded in the Charter of Rights and Freedoms, and to Truth and Reconciliation, and Equity, Diversity, and Inclusion is ambitious and foundational. It informs everything we do, as we defend liberty, equality, autonomy, and dignity; as we dismantle colonization, racism, sexism, ableism, transphobia and homophobia, and all discrimination. These are our values, and they inform our hiring practices too. Our business is aiding people in severe legal distress and necessitates internal and external alignment of practicing these values. Integrating Truth and Reconciliation and Equity, Diversity, and Inclusion throughout every aspect of Legal Aid BC is critical to building that culture, and we prioritize ongoing resources to achieve that goal.

DUTIES:

1. PROVIDE INTAKE SERVICES:

1. Provide an empathetic,



non-judgemental, open-minded and person-centered approach aimed at building trust with clients in order to identify legal issues and urgency, meeting them where they are at;
2. Practice active listening, non-violent communication, non-violent crisis intervention and de-escalation techniques in order to achieve communication and information sharing with clients facing barriers to service through a lens of Truth & Reconciliation and Equity, Diversity & Inclusion;
3. Use trauma informed approach to complete client intake by obtaining client information to complete legal aid application;
4. Interview large volume of clients in person and by phone to answer enquiries, analyse and clearly identify client’s legal issue(s), urgency of issue and provide legal information / verified legal advice;
5. Identify client’s needs and circumstances and decide on course of action, including completion of intake application, provide legal information, redirect to other LABC or community resources;
6. Determine coverage and assess eligibility for legal aid based on legal aid coverage policies and guidelines;
7. Explain LABC coverage and financial eligibility criteria;
8. Keep current and be familiar with changes to policies, processes and procedures that affect clients’ eligibility to Legal Aid;
9. Determine if eligibility criteria can be waived based on current circumstance and past practice, as well as discuss and provide recommendation to supervisor in more complex situations;
10. Communicate decisions on legal aid application and provide rationale for decision of legal aid applications that are not approved; and

📌 Intake Legal Assistant, Term-26 (Vancouver)
🏢 Legal Aid BC
📍 Vancouver