Optimize merchant operations with Uber through performance insights, operational expertise, and relationship management across the delivery platform. Support partners with data-backed recommendations.

As a Customer Success Manager on Uber’s GDP Delivery team, you will own merchant operational health end-to-end. You will diagnose performance gaps, drive product adoption, and advise merchant partners. The work combines operations, data, account collaboration, and retention planning.

Key Responsibilities:

- Diagnose merchant performance gaps and recommend Uber-backed operational solutions
- Track defect rate, uptime, and fulfillment speed metrics
- Monitor dashboards and prepare quarterly business review insights




- Drive product adoption and support feature utilization pilots
- Identify at-risk storefronts and develop retention plans

Requirements:

- At least four years of full time experience
- Experience in B2B operations, sales, or customer success
- Bachelor’s degree
- Proficiency in SQL and performance data interpretation preferred
- Excellent communication, negotiation, and organizational skills preferred

Bring operational optimization, SQL analysis, and merchant relationship management to Uber’s global delivery partnerships team.

📌 Uber Customer Success Manager Delivery (Toronto)
🏢 Uber
📍 Toronto