Lead remote branch support at Edward Jones through people leadership, operational execution, and strategic partnership across Canada. Guide high-quality service for Financial Advisors.

The Team Leader, Tailored Branch Support leads associates delivering tailored operational and client support to Financial Advisors. This position manages service across short-term, medium-term, long-term, and onboarding models. It combines coaching, workforce planning, data-informed decisions, and stakeholder management to support branch productivity, client experience, and business growth.

Key Responsibilities:

- Lead, coach, and develop remote Tailored Branch Support associates
- Monitor service levels, quality metrics, and client satisfaction outcomes
- Manage capacity across multiple Tailored Branch Support models




- Align staffing and skills with anticipated branch demand
- Build relationships with Financial Advisors and branch teams

Requirements:

- University degree or equivalent experience preferred
- Three to five plus years in financial services, operations, or service delivery
- Experience leading teams in high-volume service environments
- Experience supporting branch operations or client service delivery
- Robust leadership, communication, and stakeholder management skills

Bring coaching, operational discipline, and strategic thinking to strengthen tailored branch support for Edward Jones across Canada.

📌 Tailored Branch Support Team Leader (Mississauga)
🏢 Edward Jones
📍 Mississauga