We are currently seeking aBilingual Disability Senior Case Managerfor a client based across Canada. Product lines are Individual Disability and Life Waiver of Premium. The successful candidate must be able and willing to work in a team environment and be motivated to maintain exemplary customer service to our clients.

Responsibilities

- Establish and maintain superior customer service to policyholders, agents, marketing centers.
- Manage ongoing claims by requesting further medical, financial documentation or investigations as required and consult with specialists in all areas.
- Review claims and underwriting files for proper disclosure of past medical history, exclusions, riders, endorsements; administer policy enhancements, premium waiver and other policy benefits.
- Make decisions on claim benefit eligibility determination and communication decisions to stakeholders.
- Document the claim file to ensure an accurate record of events that transpire in the claim handling.
- Obtain proper file information and review with policy provisions to verify eligibility.
- Accurately maintain claim records on system to ensure accuracy of reserve calculations.

Qualifications

- University degree in any discipline or equivalent experience.
- 3+ years of experience in claims adjudication, ideally in disability claims.
- Robust customer service orientation with solid negotiation skills.
- Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint).
- Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
- Excellent interpersonal skills, with robust oral and written communication skills to interact with internal and external clients, service providers, brokers, physicians, employees, hospitals, investigators, and lawyers.
- Working knowledge of government legislation and legal precedents, the Insurance Act and/or the Civil Code of Québec an asset.




- Strong working knowledge of medical conditions and terminology, with experience interpreting and applying financial documentation and fair claims practices.
- Good understanding of underwriting processes.
- Strong analytical skills to assess conflicting information from multiple sources to evaluate risk and make timely, effective decisions.

When you join our team:

- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

マニュライフとジョン・ハンコックについて

マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https://www.manulife.co.jp/lをご覧ください。

マニュライフは機会均等を是とする雇用主です

マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。

Referenced Salary Location

カナダ, ケベック州 -フルタイムリモート

Working Arrangement

在宅勤務

Salary range is expected to be between $59700,00 CAD - $99500,00 CAD

- Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
- Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
- We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
- Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.
- If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

We use data and analytics technologies, such as artificial intelligence (AI), and automate

📌 Bilingual Individual Disability Senior Case Manager (Quebec City)
🏢 Manulife
📍 Quebec City