Use bilingual French and English claims expertise as a Senior Case Manager working fully remotely across Quebec, Canada. Apply analytical judgment to Individual Disability files.

This senior position manages ongoing claims for Individual Disability and Life Waiver of Premium products. You will assess eligibility, interpret medical and financial information, and communicate decisions to stakeholders. Robust customer service and negotiation skills support policyholders, agents, and marketing centers.

Key Responsibilities:

- Maintain superior customer service for policyholders, agents, and marketing centers
- Request medical and financial documentation or investigations for ongoing claims
- Review underwriting files, disclosures, exclusions, riders, and endorsements




- Determine claim benefit eligibility and communicate decisions to stakeholders
- Maintain accurate claim records and reserve calculation information

Requirements:

- University degree or equivalent experience
- Three or more years in claims adjudication, ideally disability claims
- Fully bilingual French and English communication ability
- Advanced Microsoft Office proficiency, including Word, Excel, and PowerPoint
- Strong analytical, interpersonal, oral, written, and negotiation skills

Bring disability claims adjudication, medical documentation, policy interpretation, and bilingual communication skills to this remote senior case management position.

📌 Bilingual Disability Claims Senior Manager (Quebec City)
🏢 Manulife
📍 Quebec City