Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

As an Operations Manager - Hub Control Centre, you will be pivotal in driving operational excellence as we strive to become a top ten global airline, by leading safe and efficient day-of operations. Your primary responsibility will be to oversee and manage the daily operations of the Station Operations Control “STOC” at the airport. This involves ensuring the efficient and safe operation of all terminal activities, including coordination of flights, ground services, and passenger flow. The Operations Manager - Hub Control Centre will collaborate with various airport departments, external stakeholders, and service providers to ensure seamless operations, respond to emergencies, and optimize on-time performance. You will be responsible for creating a safe, positive, and accountable environment where your leadership empowers our unionized team members to excel. Through empathetic leadership and a focus on developing and trusting your team, you will enable them to exceed customer expectations and uphold our glowing-hearted hospitality.

Responsibilities

- Accountable to lead complex daily Airport operations with care and class in assigned area, ensuring smooth and efficient functioning;
- Ensure adherence to daily safety protocols and Standard Operating Procedures “SOPs”, promoting a “safety first, always” culture;
- Represent the Air Canada brand and company vision for customer service excellence, reflecting our commitment to glowing-hearted hospitality and representing our country with pride;




- Collaboratively lead and supervise a unionized workforce, encouraging employees to be accountable for their actions while adhering to Collective agreements;
- Play an influential role in nurturing a sense of ownership across the workforce, empowering employees to use their judgement and experience to “do the right thing” when necessary;
- Engage in regular feedback sessions with team members to enhance team collaboration and foster a "win as one" mindset;
- Collaborate with other operational managers to mitigate performance issues, including identifying developmental needs and managing underperformance through coaching, counseling, and disciplinary measures;
- Support and enhance the safety culture by promoting safety in all operations, encouraging proactive reporting, and promptly managing incidents through the corporate Safety Management System reports housed in the Aviation Quality Database;
- Monitor and ensure On-Time Performance “OTP” by overseeing operational processes and procedures, and collaborating with team members to address and resolve delays or issues, while upholding our safety-first culture;
- Address and resolve operational disruptions, emergencies, and customer concerns promptly;
- Conduct investigations at the scene of an incident, ensuring thorough, timely, and accurate reporting;
- Navigate a dynamic, complex, and unpredictable environment,



requiring quick adaptation to changing circumstances and emergencies;
- Simultaneously monitor multiple screens and cameras to stay aware of the airside activity while responding to a high volume of calls and radiocommunications;
- Provide operational guidance to key stakeholders;
- Provide operational situational reports unionized employees across internal and external stakeholders;
- Complete and distribute operational startup report and station performance sheet;
- Act as the primary contact on station for Flight Operating Pilots “FOP” via air-to-ground radio frequencies;
- Actively participate in flight watching to ensure the arrival/departure sequence of events are executed as per process;
- Engage both internal and external stakeholders to ensure oversight on arrival/departure flight sequence of events;
- Ensure delayed flights are accurately coded and commented;
- Cooperate and communicate operational information to other departments and suppliers on an ongoing basis, such as Airside Operations, Inflight Services, Maintenance and AC Cargo via chat, emails, radio, phone, and PDA.
- Adapt to current concepts, technology and processes as the industry evolves, embracing change and leading by example;
- Participate in emergency response trainings;
- Communicate in a rapid-paced setting through internal chats, phone, radio, and e-mails;
- Responsible for briefing and implementing new SOPs with the unionized team members;
- Responsible to stay current with all annual recurrent trainings;
- Be prepared to work in different areas of the airport as required, demonstrating flexibility and adaptability to meet changing operational needs.

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📌 Operations Manager (Vancouver)
🏢 Air Canada
📍 Vancouver