POSITION OVERVIEW

The Team Lead, Registration & Compliance provides day-to-day leadership and technical expertise for registration, compliance, accounts receivable, collections, and producer account resolution across ARMA’s programs.

Reporting to the Manager, Registration, the role directs staff, resolves complex account and compliance matters, supports audits and process improvements, and provides operational coverage during the Manager’s absence.

REPORTS TO

Manager, Registration

CORE RESPONSIBILITIES

1. Team Leadership and Operational Support

- Coordinate daily priorities, workloads, assignments, deadlines, and service standards; act for the Manager during absences.
- Guide staff on complex registration, compliance, reconciliation, billing, reporting, and collection matters, and provide hands-on support when needed.
- Support onboarding, training, coaching, knowledge transfer, accountability, collaboration, and continuous improvement.

2. Registration and Producer Account Management

- Support identification, registration, and administration of obligated organizations and Producers under applicable legislation, regulations, and program requirements.
- Manage assigned accounts, maintain accurate records, identify registration or reporting gaps, and follow up on outstanding reporting, remittance, billing, and payment obligations.
- Advise organizations on requirements, fees, policies, and procedures, and lead administration of assigned programs where directed.

3. Compliance Monitoring and Resolution

- Monitor and investigate non-compliance, including late or inaccurate reports, payment deficiencies, account discrepancies, and missing documentation.
- Work with organizations and Producers to obtain information, resolve discrepancies, and restore compliance.
- Assess risk, recommend corrective or escalation measures, guide staff on complex cases, and support product clarification reviews.

4. Accounts Receivable, Collections and Account Resolution

- Monitor overdue accounts, remittances, collections, and payment arrangements; investigate and resolve billing, payment, reporting, and account discrepancies.
- Review account histories, transactions, supporting documents, and adjustment requests; make recommendations and ensure approved changes are accurately recorded.
- Collaborate with internal teams, guide organizations through dispute resolution, and maintain complete records of communications, decisions, and outcomes.

5. Compliance Reviews, Audits and Assessment Hearings





- Help plan and monitor risk-based annual compliance reviews, including selection, approach, budgets, travel, progress, results, and reporting.
- Review completed files for quality and approve within delegated authority; support harmonized reviews and coordinate documentation with external auditors.
- Prepare assessment hearing and waiver materials, meet established timelines, and recommend improvements based on recurring issues.

6. Data Analysis, Reporting and Systems Support

- Serve as a departmental power user for business systems, databases, reporting tools, queries, and applications.
- Develop and improve reports, spreadsheets, queries, KPIs, dashboards, and analyses; use advanced Excel to reconcile data, identify trends, and improve accuracy.
- Support system requirements, testing, implementation, enhancement, troubleshooting, and process documentation as a departmental subject matter expert.

7. Procedures, Records Management and Process Improvement

- Maintain current procedure manuals, work instructions, forms, templates, and standardized processes.
- Identify and implement opportunities to streamline registration, compliance, account resolution, billing, collections, reporting, controls, and quality assurance.
- Act as departmental records designate and ensure complete, accurate, accessible physical and electronic records.

8. Stakeholder Communications and Cross-Functional Collaboration

- Coordinate clear, accurate communications and guidance on registration, reporting, remittances, compliance, billing, deadlines, and program updates.
- Maintain constructive relationships and manage difficult discussions with organizations, Producers, auditors, and internal stakeholders.
- Collaborate across Finance, Customer Relations, IT, Legal, and other teams; prepare reports, recommendations, presentations, and committee materials.

OTHER DUTIES

- Comply with applicable policies, standards, legislation, and regulatory requirements; protect confidential information and contribute to a respectful, inclusive, and safe workplace.
- Perform other related duties and assist team members as required.

EXPERIENCE AND COMPETENCIES

Education

- Post-secondary certificate,



diploma, or degree in business, accounting, commerce, finance, communications, environmental studies, or a related field; an equivalent combination of education, training, and experience may be considered.

Experience

- At least two years of relevant experience in compliance, regulatory administration, registration, account management, accounts receivable, collections, audit support, financial services, business operations, or a related field.
- Experience investigating discrepancies, reconciling accounts, validating data, resolving billing or payment issues, and applying policies, procedures, regulations, or program requirements.
- Experience with reviews, audits, adjustments, disputes, staff guidance, workload coordination, training, CRM platforms, SAP S/4HANA, data portals, or enterprise systems is preferred or an asset.
- Advanced Microsoft 365 and Excel skills, including complex formulas, consolidation, automation, analysis, reconciliation, quality assurance, and reporting.
- Experience with KPI dashboards, business intelligence tools, databases, enterprise applications, system enhancements, and accurate electronic records.

Core Competencies

- Leadership and collaboration: Guides staff, coordinates priorities, shares knowledge, and builds productive relationships.
- Analysis and judgment: Interprets data, investigates discrepancies, assesses risk, and makes sound, practical recommendations.
- Communication: Communicates clearly and professionally, negotiates effectively, and manages difficult conversations.
- Organization and accuracy: Manages competing priorities, meets deadlines, maintains reliable records, and attends to detail.
- Adaptability and improvement: Responds to changing requirements and strengthens processes and controls.

All employees are subject to a pre-employment Background Check, and employment is contingent upon successful clearance results. ARMA is proud to be an equal-chance employer. All qualified applicants will receive consideration for employment without discrimination on any characteristic protected by law.

Benefits:

- Commuter benefits
- Company pension
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care
- Work from home

Application question(s):

- Are you located in Edmonton, Alberta, Canada?
- Are you legally authorized to work in Canada?
- Are you willing to undergo a background check in accordance with local laws/regulations?

Work Location: In person

📌 Team Lead, Registration and Compliance (Edmonton)
🏢 Alberta Recycling Management Authority
📍 Edmonton