Now Hiring: Sales, Marketing, Social Media and Digital Communications Coordinator

Ever wanted to be the voice behind the brands that keep a community moving?

Is your 'Notes' app full of content ideas and your 'Recents' full of edited Reels? Let’s turn those drafts into a career!

We’re looking for a storyteller who can turn route updates into engagement and business launches into movements.

Who We Are

TIG Management Inc. is a trusted consulting company that supports its clients with immersive management services and operation excellence.

Job Description

As a Sales, Marketing, Social Media and Digital Communications Coordinator, you will provide social media marketing and customer service support to TIG Management and its clients. You will serve as the primary point of contact for customers in a fast-paced environment handling a high volume of inquiries, making reservations for customers, processing refund and rescheduling bookings.

In addition, you will support social media operations across multiple business lines (including retail and transportation services) by helping develop content calendars, creating and scheduling platform-appropriate content, monitoring and responding to comments and messages, coordinating promotions and service communications (e.g., seasonal offers, route updates, and service notices), supporting paid and organic campaigns, and preparing performance reports to improve engagement and results. You will engage in developing marketing strategies to boost business.

Key Duties and Responsibilities

This role is responsible for delivering exceptional digital marketing and customer service while supporting social media engagement and marketing coordination across TIG Management Inc. and its clients.

Customer Service:

- Handle a high volume of inbound and outbound customer calls; provide accurate information on products/services, processing reservations, closing out reports, and overall customer requests.




- Resolve customer issues and complaints professionally, de-escalating when required and following established service standards and procedures.
- Follow up on open cases and coordinate with internal teams to ensure timely resolution and a positive customer experience.
- Respond to written and oral inquiries from customers.
- Maintain and update customer records and interaction histories to support service and outreach.

Social Media and Marketing:

- Develop and execute social media strategies and content calendars to increase brand awareness and drive engagement across multiple business lines (including retail and transportation services).
- Create, source, and schedule platform-appropriate content (posts, stories, reels, short-form video, and graphics) for Facebook, Instagram, etc., ensuring consistent brand voice.
- Coordinate social promotions and service communications (e.g., retail launches/seasonal offers, route updates, detours, delays, and safety notices), and track performance using platform insights and analytics tools to refine content and campaigns.
- Collaborate with internal team and clients to encourage user-generated content and amplify community events and local initiatives.
- Prepare weekly/monthly social media reports (growth, reach, engagement, click-throughs, and sentiment), identify trends, and recommend improvements based on insights and best practices.
- Identify potential customers, generate leads,



and follow up on sales opportunities and build and maintain strong relationships with new and existing customers.
- Promote products and services through direct outreach, digital channels, networking, and events.
- Prepare sales presentations, proposals, quotations, and marketing materials.

Qualifications

- College diploma or CEGEP in marketing, communications, digital media, journalism, or a related field preferred.
- 1–2 years of hands-on experience managing social channels and/or creating digital content for a brand (in-house or agency) preferred.
- Strong writing, editing, and storytelling skills with the ability to adapt tone for different platforms and audiences.
- Content-building skills including but not limited to ideation, design, and short-form video editing for posts, stories, reels, and promos.
- Experience with social media tools and reporting (e.g., Meta Business Suite, scheduling tools, platform insights/analytics); able to track performance and optimize content.
- Strong organization and time management to manage a content calendar, meet deadlines, and juggle multiple priorities in a fast-paced environment
- Customer-first, community-management mindset, and maintaining consistent brand voice.
- Comfortable with common workplace tools (CRM/customer databases, MS Office/Google Workspace) and collaborating with internal teams and clients.

Work Conditions

- On‑site position
- Fast-paced call centre/customer service environment
- Tight deadlines
- Requires independent work and collaboration with customers, clients, and internal teams

Wage and Hours

- Hourly Wage: $24.00 to $26.00 per hour
- Hours: Approximately 35–40 hours per week
- Employment Type: Permanent, Full‑time

Job Types: Full time, Permanent

Pay: $24.00-$26.00 per hour

Benefits:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Work Location: In person

📌 Sales, Marketing, Social Media and Digital Communications Coordinator (Prince George)
🏢 TIG Management
📍 Prince George