Lead service delivery onsite in Windsor with coaching, mentoring, and customer escalation skills at TTEC. Support teams toward goals while creating customer experiences.

As a Service Delivery Team Lead, you will provide first-line management for associates and help maintain quality customer experiences on every call. You will answer questions, address issues, motivate employees, and support career mobility. The position requires customer focus, computer skills, and an associate degree or equivalent work experience.

Key Responsibilities:

- Coach associates toward company and client goals
- Address employee issues and customer escalations
- Coordinate training on updated services, products, or processes
- Monitor team attendance while managing ongoing tasks
- Provide honest feedback and acknowledge robust performance

Requirements:

- Associate degree or equivalent work experience
- Customer-focused mindset
- Computer-savvy approach to daily work
- Ability to mentor and inspire others
- Time management and organizational skills

Apply your coaching, organization, and customer-focused leadership skills as TTEC’s Service Delivery Team Lead in Windsor.

📌 Service Delivery Team Lead Windsor
🏢 TTEC
📍 Windsor