Terra Nova Medical Clinics is seeking 1 Full-time Medical Office Assistant (MOA) to join our Medical Clinic in Delta. Our clinic is part of a larger network of Terra Nova clinics. This is an exciting opportunity to be part of a healthcare team that values quality patient care and team collaboration.

Responsibilities and Duties

- Deliver the highest level of customer service both in person and over the phone.
- Welcome, greet, assist, give direction to clients/patients.
- Schedule and confirm medical appointments, schedule clients for tests and follow-up appointments.
- Receive and make phone calls, send faxes, send emails, create referrals.
- Receive and communicate messages for medical staff and patients.
- Maintain accurate electronic medical records: update addresses, phone numbers, personal information.
- Assist health care providers in measuring height and weight for patients.
- Perform office-related duties, both clerical and administrative, to ensure services are provided efficiently and effectively.
- Demonstrate knowledge of medical terminology.
- Prepare and coordinate client consultations, laboratory, x-ray and other diagnostic tests ordered by health care providers.
- Coordinate submitting referrals to specialist offices and hospitals.
- Assist in assessing the quality of patient/client care.
- Follow organizational guidelines and protocols; participate in implementing organizational protocols.
- Comply with all privacy and confidentiality guidelines, including HIPAA regulations.
- Perform other duties that may be assigned as required.

Qualifications and Skills:

- Strong organizational and interpersonal skills.
- Excellent communication skills and a customer service-oriented approach.




- Familiarity with medical terminology and healthcare environment is an asset but not required.
- Proficient in the use of computer programs and medical software.
- Able to multitask and handle pressure during busy periods.

Education:

Grade 12

Requirements:

- MOA experience is an asset but not necessary
- Familiarity with Arya EMR is an asset but not necessary
- Working knowledge of Word and Excel, although more extensive computer knowledge is an asset. Minimum 50 words per minute typing speed with high accuracy.

We Offer:

- Competitive salary based on experience and job duties.
- Opportunity to be mentored by a seasoned team of MOAs for those with no experience but a willingness to learn.
- The chance to be part of the expansion of an established medical clinic brand into a new area.

At Terra Nova Medical Clinic, we believe in providing high-quality patient care while supporting our staff in their career growth. We are excited to welcome a new member to our team, regardless of their level of experience. If you're a team player who's willing to learn and contribute to a positive work environment, we would love to hear from you.

Hours: 40 per week, with a 30-minute unpaid meal break.

Important Note: Only shortlisted applicants will be contacted directly by phone during our recruitment process. We do NOT send any messages or request that you download any applications.

Job Types: Full time, Permanent

Pay: $21.00 per hour

Benefits:

- Dental care
- Extended health care
- Vision care

Ability to commute/relocate:

- Delta, BC V4M 2B2: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- When would you be able to start?
- Are you authorized to work in Canada?

Work Location: In person

📌 Medical Office Assistant- MOA (Full Time) (Delta)
🏢 Terra Nova Medical Clinic
📍 Delta