We are seeking an experienced, proactive, and hands-on Accommodation Services Supervisor to coordinate and oversee our daily lodging and guest accommodation operations. In this leadership role, you will be responsible for supervising front-line staff, maintaining high operational and cleanliness standards, ensuring seamless guest service delivery, and coordinating activities across all accommodation departments.

Main Duties & Responsibilities

- Coordinate and Assign Work: Coordinate, assign, and review the work of hotel, motel, and other accommodation services clerks, reservation agents, housekeeping attendants, laundry staff, and other guest service personnel.
- Scheduling & Departmental Coordination: Establish work schedules, procedures, and shift routines; actively coordinate daily operational activities with other work units and departments (Front Desk, Housekeeping, Laundry, and Maintenance) to ensure optimal turnaround times and guest satisfaction.
- Staffing & Training: Participate in the hiring process and lead training for current and existing staff in specific job duties, company operational standards, safety procedures, and emergency protocols (including WHMIS).
- Problem Resolution & Reporting: Resolve guest complaints, room allocation conflicts, and work-related operational challenges; compile, prepare, and submit daily progress logs, occupancy reports, and incident summaries to management.
- Supply & Inventory Management: Requisition, track, and manage materials, guest amenities, linens, cleaning supplies, and front-desk operational inventory to ensure uninterrupted property operations.
- Equipment & Systems Maintenance: Ensure the smooth operation and upkeep of front-desk computer systems, keycard encoding units,



property management software (PMS), and housekeeping/laundry machinery; arrange for routine maintenance and timely repair work.
- Direct Operational Support: Perform the same duties as the workers supervised during peak operational surges, turnover bottlenecks, or staffing shortages (including assisting at the Front Desk, conducting room inspections, or stepping into turnovers).
- Quality & Safety Assurance: Inspect guest rooms, public lobbies, corridors, and exterior grounds daily to verify compliance with strict cleanliness, sanitation, and physical safety regulations.

Employment Requirements & Qualifications

- Experience: Minimum 6 months to 1 year of experience in hotel accommodation services, front desk operations, housekeeping supervision, or related lodging operations.
- Education: Completion of secondary school is required; completion of a college program in hotel management, hospitality, or a related discipline is an asset.
- Leadership & Organization: Demonstrated ability to supervise diverse teams, manage shift schedules, coordinate inter-departmental workflows, and requisition supplies efficiently.
- Technical & System Skills: Familiarity with hotel Property Management Systems (PMS), standard office software, and basic troubleshooting of accommodation-related equipment.
- Communication & Problem-Solving: Strong interpersonal, conflict-resolution, and clear communication skills in high-touch guest service environments.
- Physical Capability: Ability to conduct physical property inspections, lift supplies or equipment up to 40 lbs, and stand or walk for extended periods across a shift.

Pay: $17.00-$20.00 per hour

Expected hours: 30.0 per week

Benefits:

- Casual dress
- Flexible schedule
- On-site parking

Work Location: In person

📌 Accommodation Supervisor (Hinton)
🏢 Velora Hinton- An Ascend Hotel Collection
📍 Hinton