Service Administrator

Period : 4 months

Location : Pointe-Claire Quebec H9R 1C2

Job Description :

Position Summary:

Job Summary:
Serves as first point of contact with customer to promote quality customer service and assist with
increasing business within the branch location.

Key Responsibilities:

Serves as the first point of contact with customers either on the phone or at the branch, developing
positive relationships with key customers. Assesses customers needs and gathers pertinent information. Creates basic work orders in appropriate systems. Provides some status updates to customers, as requested

Qualifications and Competencies:

Communicates effectively - Developing and delivering multi-mode communications that convey a transparent understanding of the unique needs of different audiences. Manages conflict - Handling conflict situations effectively, with a minimum of noise. Customer focus - Building strong customer relationships and delivering customer-centric solutions. Directs work - Providing direction, delegating, and removing obstacles to get work done.
Financial acumen - Interpreting and applying understanding of key financial indicators to make
better business decisions. Instills trust - Gaining the confidence and trust of others through honesty, integrity, and
authenticity. Diagnostics Application - Translates customer complaints to develop troubleshooting plan;
troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools,



and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking. Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement. Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing
timeliness of customer response with investigation efforts; captures all troubleshooting steps in the
appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner. Service Documentation - Creates and verifies customer,



equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done. Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.

Top 3 Skills you are looking for:

1. Technical Skills

2. Timely Execution

3. Mechanical Inclined with Diesel Engine/Engines

4. Customer Service

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

#Other

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Pay: $30.00-$35.00 per hour

Expected hours: 40.0 per week

Work Location: In person

📌 Service Administrator #1022492 (Pointe-Claire)
🏢 Dexian
📍 Pointe-Claire