Job Overview

We are seeking an experienced, hands-on Regional Operations Manager to lead snow removal and landscaping sales and services across a multi-site territory. This role is accountable for safety, service quality, staffing, equipment readiness, customer satisfaction, and financial performance. The successful candidate will build strong field teams, establish consistent operating standards, and respond decisively during weather events and peak seasonal periods.

Responsibilities

- Direct regional snow removal and landscaping operations across multiple crews, sites, and service areas.
- Customer Relationship Management – quoting, selling, managing customer expectations along with field personnel to ensure a successful season with the client
- Customer Service is paramount, our customers mean the world to us, quite literally they pay the bills! Being able to manage difficult customers and manage expectations is key.
- Proactive problem solving – see the challenge before it becomes a challenge and mitigate the challenge.
- Plan seasonal staffing, routing, scheduling, subcontractor coverage, materials, and equipment deployment.
- Lead weather-event readiness and response, including pre-event planning, live resource coordination, escalation, and post-event review.
- Maintain high standards for service quality, site documentation, completion verification, and customer communication.
- Recruit, train, coach, and retain supervisors, crew leads, operators, and seasonal employees.
- Promote a strong safety culture; ensure compliance with company policies, applicable regulations, incident-reporting requirements, and safe equipment practices.
- Manage labour, materials, fuel, repairs, overtime, and subcontractor costs against regional budgets and performance targets.
- Monitor key performance indicators, identify operational gaps, and implement corrective action.
- Oversee fleet and equipment readiness, preventive maintenance, inspections, inventory, and replacement planning.
- Build productive relationships with clients, address service concerns promptly, and support renewals and business growth.
- Partner with sales and estimating teams on site assessments,



scopes of work, pricing assumptions, and operational feasibility.
- Standardize processes and share best practices across branches and crews.
- Design strategy and set goals for growth.
- Ensure employees are motivated and productive.
- Hiring and terminating employees.

Qualifications

- Five or more years of operations leadership experience in snow removal, landscaping, property services, construction, logistics, or a related field.
- Good knowledge of different business functions
- Demonstrated success managing multiple crews, locations, or a geographically dispersed service area.
- Strong knowledge of snow and ice operations, landscape maintenance workflows, scheduling, equipment, and seasonal workforce planning.
- Proven ability to manage budgets, labour productivity, service quality, and operational performance.
- Confident people leader with solid coaching, conflict-resolution, and accountability skills.
- Clear, professional communicator who can work effectively with clients, employees, subcontractors, and senior leadership.
- Sound judgement and composure in time-sensitive, weather-dependent situations.
- Comfort using scheduling, work-order, fleet, reporting, and Microsoft Office applications.
- Valid BC driver’s licence and an acceptable driving record.
- Ability to travel throughout the region and work flexible hours during storms, emergencies, and peak periods.
- Great multitasker, able to juggle multiple jobs effectively
- Highly organized: Organized, attentive to detail and proficient in computers
- Computer literate: Microsoft Office 365, CRM knowledge is important, and web based platforms
- Customer Service is paramount, our customers mean the world to us,



quite literally they pay the bills! Being able to manage difficult customers and manage expectations is key.
- Proactive nature.
- Problem-solving abilities that adapt to a variety of situation.

Preferred Assets

- Experience managing commercial, municipal, strata, retail, or industrial service contracts.
- Knowledge of de-icing materials, application practices, storm documentation, and slip-and-fall risk reduction.
- Experience with irrigation, turf care, horticulture, enhancements, or landscape construction.
- Relevant safety, supervisory, horticultural, or equipment certifications.
- Civil construction, Trucking, Landscape construction and Snow removal experience an asset
- Some heavy equipment experience or knowledge

What Success Looks Like

- Safe, fully staffed, and storm-ready operations.
- Consistent service delivery and strong client retention.
- Hit sales targets
- Reliable equipment, accurate documentation, and timely issue resolution.
- Regional financial results that meet or exceed budget.
- Engaged supervisors and crews operating to common standards.

Working Conditions

This position combines office and field work. It requires regular regional travel, outdoor site visits in varying weather conditions, and availability outside standard business hours during snow events and operational emergencies. Reasonable accommodation will be considered in accordance with applicable requirements.

This job is an as needed role, meaning we do not work 9-5 Monday to Friday, we work until our tasks are completed in a timely manner.

- Normal business hrs are defined as Monday to Friday 9-5

Why Join Us

- Year-round leadership role with meaningful regional responsibility.
- Opportunity to improve systems, develop teams, and shape operational growth.
- Competitive compensation and benefits package.
- Supportive, safety-focused work environment.

How to Apply

Please submit your résumé and a brief cover letter outlining your relevant operations leadership experience to [email protected].

Pay: $70,000.00-$120,000.00 per year

Benefits:

- Casual dress
- Dental care
- Work from home

Work Location: On the road

📌 Regional Operations Manager (British Columbia)
🏢 Worx Services
📍 British Columbia