Kommunity Fitness | Vancouver, BC

Location: Kitsilano and/or Yaletown

Position: Part-time, in person

Availability: Minimum 25 hours of weekly availability, with capacity to work 20–25 hours across mornings, evenings, and weekends

Compensation: $20 per hour

Sales incentives: Commission earning potential

Build relationships. Make the calls. Grow the Kommunity.

At Kommunity Fitness, we bring personal attention, purposeful training, and community into group fitness. Our Sales & Member Experience team helps people take their first step through our doors and gives them a reason to keep coming back.

We’re hiring someone who combines robust customer service with the confidence and follow-through to sell memberships.

This is a sales-focused position with daily responsibility for outbound calls, lead management and follow-up, membership conversations, and working toward individual and studio sales goals. Welcoming members and keeping the studio running smoothly are equally important parts of the experience you deliver.

You’ll thrive here if you enjoy connecting with people, asking thoughtful questions, making recommendations, and confidently asking for the sale.

WHAT YOU'LL DO:

Drive membership sales

- Proactively contact new leads and prospective members by phone, text, and email using our approved systems.
- Make outbound calls throughout your shifts and complete assigned follow-up tasks.
- Learn each prospect’s goals, motivations, schedule, and barriers through open-ended conversations.
- Book new potential members into our designated intro classes, help guests prepare, and follow up after their visit.
- Explain membership and class-pack options clearly, recommend an appropriate fit, and ask for the sale.
- Navigate questions about budget, time, scheduling, and commitment with empathy and confidence.
- Follow up consistently with people who haven’t purchased and reconnect with inactive leads.
- Work toward communicated targets for outreach, intro bookings, attendance, membership conversion, and sales revenue.

Deliver a welcoming member experience





- Greet members and first-time guests warmly and help them feel comfortable and prepared.
- Manage check-ins, bookings, phone calls, emails, and account questions.
- Explain membership terms, billing, booking, cancellation, and freeze policies accurately.
- Handle concerns professionally and escalate requests when needed.
- Support member retention through attentive service and timely follow-through.

OWN YOUR SHIFT

- Keep accurate lead notes, sales activity, and follow-up tasks in ClubReady and other approved systems.
- Complete opening, closing, cleanliness, and studio-readiness responsibilities.
- Coordinate with coaches and teammates to keep classes and guest arrivals running smoothly.
- Stay productive between classes by completing outreach and operational tasks.
- Participate in paid onboarding, shadow shifts, sales practice, coaching, and ongoing training.

WHAT YOU BRING:

- A passion for health and fitness.
- Previous experience selling a product or service, including recommending options and asking customers to purchase. Fitness, membership, retail, hospitality sales, telecommunications, or other target-driven experience is welcome.
- Strong customer service skills and clear verbal and written communication.
- Confidence speaking with people in person and over the phone, including initiating outbound sales calls.
- Consistent follow-through, organization, and attention to detail.
- Comfort working toward measurable goals and discussing your results with your manager.
- Resilience when a prospect says no, along with the judgment to keep conversations respectful.
- A willingness to practice, receive feedback, and apply coaching.
- The ability to manage busy arrivals and work independently during quieter periods.




- The ability to minimize distractions during shifts and stay target oriented.
- An interest in fitness and helping people build sustainable habits.

ClubReady experience is an asset. We provide training on our systems, services, and sales process.

AVAILABILITY REQUIRMENTS

You must have at least 25 hours of weekly availability and the capacity to work 20–25 hours per week, with flexibility across early morning, afternoon/evening, and weekend shifts.

Please include your exact recurring availability in your application. We’ll discuss shift times, studio location, and scheduling expectations during the interview process. Scheduled hours depend on business needs and the terms of your employment offer.

WHAT SUCCESS LOOKS LIKE:
You consistently complete your follow-up, confidently guide membership conversations, maintain accurate records, and contribute to sales goals. Members feel welcomed and supported, your shift responsibilities are handled, and you put coaching into practice.

WHY KOMMUNITY?
A people-focused role in an active fitness environment.

- Structured onboarding and ongoing sales coaching.
- The opportunity to develop your sales, communication, and leadership skills.
- A team committed to helping members feel connected and make progress.

HOW TO APPLY:
Send your résumé and brief answers to the following questions:

- What have you sold, and what sales goals were you responsible for?
- Describe a time you helped an interested but hesitant customer make a purchase decision.
- Are you comfortable making outbound sales calls during every scheduled sales shift?
- What is your recurring availability, including earliest start times, latest finish times, and weekends?
- Why does a role combining sales accountability and member service appeal to you?

Kommunity welcomes applicants from diverse backgrounds. Accommodations are available throughout the recruitment process.

Job Type: Part-time

Pay: From $20.00 per hour

Expected hours: No less than 25.0 per week

Benefits:

- Casual dress
- Company events
- Flexible schedule

Work Location: In person

📌 Sales & Member Experience Associate (Kitsilano + Yaletown) (Central Vancouver)
🏢 Kommunity Fitness
📍 Central Vancouver