Job Summary

FADHRIS Haiti Community Development & Humanitarian Services is seeking an experienced, compassionate, and results-driven Social Services Program Manager to lead community support programs, coordinate humanitarian initiatives, and oversee social service delivery.

The ideal candidate will possess strong nonprofit leadership experience, program management expertise, and a commitment to supporting vulnerable populations, strengthening community partnerships, and improving access to essential services.

This position offers an opportunity to manage meaningful community development initiatives, supervise program teams, develop strategic partnerships, and contribute to measurable social impact.

What You'll Do

- Plan, implement, manage, and evaluate social services and community development programs.
- Oversee daily program operations, ensuring efficient service delivery and alignment with organizational objectives.
- Supervise, mentor, and support program coordinators, caseworkers, outreach personnel, and volunteers.
- Develop program strategies that address community needs, social inclusion, education, and family support.
- Coordinate humanitarian assistance initiatives and community resource programs.
- Build and maintain partnerships with nonprofit organizations, government agencies, educational institutions, and community stakeholders.
- Manage program budgets, funding allocations, resource planning, and operational expenditures.
- Support grant applications, funding proposals, donor reporting, and program accountability.
- Establish program goals, performance indicators, and measurable community impact outcomes.
- Ensure compliance with applicable Alberta regulations, privacy requirements, safeguarding practices,



and organizational policies.
- Coordinate community needs assessments, outreach campaigns, and stakeholder consultations.
- Monitor program participation, service quality, and beneficiary outcomes.
- Develop operational procedures, program documentation, and reporting systems.
- Identify opportunities to improve service accessibility, program effectiveness, and organizational sustainability.
- Represent the organization at community meetings, partnership events, and sector networking activities.

Requirements

- Bachelor's degree in Social Work, Human Services, Community Development, Public Administration, Nonprofit Management, or a related field.
- 5+ years of experience in social services, nonprofit program management, community development, or humanitarian services.
- At least 2 years of supervisory or program leadership experience preferred.
- Demonstrated experience managing community-based programs, service delivery, and multidisciplinary teams.
- Strong knowledge of community resources, social service systems, and nonprofit operations in Alberta.
- Experience with program budgeting, grant management, funding reporting, and resource allocation.
- Ability to develop partnerships with community organizations, government agencies, and service providers.
- Strong understanding of safeguarding, confidentiality, inclusive service delivery,



and ethical program practices.
- Excellent leadership, communication, conflict resolution, and organizational skills.
- Experience with program evaluation, impact measurement, and performance reporting.
- Proficiency in Microsoft Office, Google Workspace, and program management or reporting systems.
- Experience working with multicultural communities, newcomers, refugees, or underserved populations is an asset.
- Master's degree in Social Work, Public Administration, or Nonprofit Management is an advantage.

Why Work With Us

- Prospect to lead meaningful social service and humanitarian initiatives.
- Mission-driven environment focused on community development and social impact.
- Ability to support individuals, families, and underserved communities.
- Collaborative work with nonprofit organizations, community partners, and stakeholders.
- Opportunities for professional development and nonprofit leadership advancement.
- Meaningful responsibility for program strategy, service quality, and community outcomes.

About the Organization

FADHRIS Haiti Community Development & Humanitarian Services is presented as a community development and humanitarian services organization focused on social support, community empowerment, and improving access to essential resources. The Social Services Program Manager role is intended to strengthen program delivery, develop community partnerships, and support initiatives that improve social well-being.

Pay: $85,000.00-$110,000.00 per year

Benefits:

- Dental care
- Employee assistance program
- Flexible schedule
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program

Work Location: In person

📌 Social Services Program Manager (North Central Edmonton)
🏢 FADHRIS Haiti Community Development & Humanitarian Services
📍 North Central Edmonton