Operations Manager — Little Kickers Ontario

Location: Ontario, Canada | Serving - the communites of York Region, Barrie & Simcoe County

Work arrangement: Work from home

Employment type: Full-time, 40 hours per week

Reports to: Regional Leadership

Compensation: $70,000 Starting

About the role

Little Kickers is seeking a highly organized, people-focused Operations Manager to lead the delivery and growth of our Ontario programs. This role oversees a seasonal, multi-location operation supporting 150+ staff and coaches, approximately 3,000 customers during peak season, and $1.3 million in annual sales.

The role is primarily work from home and involves coordinating programs, staff, families, and community partners across Ontario. The ideal candidate is a proactive leader who can manage complex operations while maintaining a warm, customer-first approach.

Key responsibilities

- Oversee daily operations across multiple locations, ensuring classes, events, and programs run smoothly and meet Little Kickers’ standards.
- Recruit, onboard, train, schedule, coach, and evaluate a large team of 150+ staff and coaches.
- Build a positive, team-oriented team culture and provide ongoing guidance, mentorship, and performance feedback.
- Support the customer experience for approximately 3,000 families during peak season, including resolving escalated inquiries and concerns.
- Manage operational budgets and sales of approximately $1.3 million, including revenue tracking, billing support, payment processing, and reporting.
- Coordinate class schedules, staff assignments, facilities, equipment, inventory, and seasonal logistics.
- Work with community partners, facility operators, and local organizations to secure suitable program venues and obtain required permits.
- Monitor program quality, safety, attendance, customer feedback, and retention; identify opportunities for improvement and report back to regional management.




- Maintain strong relationships with families, staff, facility partners, community organizations, and leadership.
- Plan and coordinate special events and on-site activities.
- Work with leadership on program initiatives, operational planning, business growth, and continuous improvement.
- Maintain accurate records using Salesforce, Connect Team, and Google Workspace.
- Contribute to community engagement, local marketing, and social media initiatives that support awareness and enrollment.
- Promote a safe, welcoming, and inclusive environment for children, families, and staff.

Minimum requirements

- A university degree in business, management, recreation, sport management, education, or a related field.
- 3–5 years of experience in a management role, with responsibility for leading people and coordinating operations.
- Demonstrated experience in customer service, client engagement, or service delivery.
- Strong organizational, communication, problem-solving, and conflict-resolution skills.
- Ability to manage competing priorities and make sound decisions in a fast-paced, seasonal environment.
- Proficiency with Salesforce, Connect Team, and Google Workspace, with the ability to learn recent operational systems.
- Availability to support seasonal operations, including some evenings and weekends as required.

Preferred qualifications

- Applicants must be legally authorized to work in Canada.
- Preferred applicants should reside in the greater York Region & Simcoe County or be willing to relocate.
- Experience in child enrichment, youth sports, recreation, education,



or community programming.
- Experience managing or overseeing a team of more than 50 people.
- Experience with multi-site operations, seasonal staffing, scheduling, budgeting, sales tracking, or customer-management systems.
- Experience developing relationships with community partners and coordinating venue bookings or permits.
- Familiarity with social media management and design tools such as Canva.
- Coaching, youth development, or relevant safety certifications; willingness to complete required background screening and training.

What success looks like

- Programs operate reliably, safely, and consistently across locations.
- Staff are recruited, trained, scheduled, and supported effectively.
- Suitable venues are secured and required permits are obtained in coordination with community partners.
- Families receive timely, thoughtful service and feel valued by Little Kickers.
- Sales, budgets, billing support, and operational records are managed accurately.
- Feedback and performance data inform practical improvements to program quality and business efficiency.

If you are passionate about youth sports and ready to take on a leadership role within an energetic working environment, we’d love to hear from you. Please submit your resume and cover letter outlining your experience and qualifications.

We look forward to meeting you soon.

Your Little Kickers Team

Pay: $70,000.00-$80,000.00 per year

Benefits:

- Casual dress
- Flexible schedule
- Mileage reimbursement
- Paid time off
- Work from home

Ability to commute/relocate:

- York, ON: reliably commute or plan to relocate before starting work (required)

Education:

- Bachelor's Degree (required)

Experience:

- Management: 3 years (required)

Language:

- English (required)

Location:

- York, ON (preferred)

Work Location: Hybrid remote in York, ON (York District)

📌 Operations Manager — Little Kickers Ontario (York)
🏢 Little Kickers
📍 York