Job Summary

Midwest Protection Group Inc. is seeking an experienced, organized, and hands-on Operations Manager – Security Services to oversee and coordinate the day-to-day operations of our security services division.

We are looking for a versatile individual who understands that managing a security company requires involvement in all aspects of the business. The successful candidate will be responsible for coordinating dispatch and communications, reviewing operational reports, maintaining occupational health and safety (OH&S;) compliance, assisting with accounting and administrative functions, overseeing fleet management, and ensuring our security members meet company and client expectations.

This is a hands-on management position suited to someone who takes initiative, works independently, identifies problems before they escalate, and takes ownership of responsibilities from start to finish. We are looking for someone who can manage multiple priorities, keep operations running efficiently, and step in wherever needed to support the overall business.

Duties

- Daily Operations & Dispatch

Oversee the day-to-day operations of the security services division, ensuring all contracted sites and patrol shifts are properly staffed and operational.

Manage dispatch communications and coordinate calls, assignments, and operational requests with daytime mobile security members.

Respond to incoming calls, emails, client inquiries, employee concerns, and operational emergencies. Coordinate shift coverage for absences, call-ins, schedule changes, and staffing shortages.

Monitor mobile patrol operations and ensure security members are completing assigned duties and responding to calls appropriately. Maintain clear and timely communication between management, dispatch, security members, clients, and other company personnel.

Identify operational issues and implement solutions to minimize service disruptions. Ensure security members follow company policies, site-specific instructions, and established operational procedures.

Monitor outstanding tasks and follow up to ensure operational requests are completed. Assist with after-hours operational issues when required.

- Daily Reporting & Documentation

Review daily security reports, incident reports, patrol reports, vehicle inspection forms, and other operational documentation.

Ensure security members complete accurate, detailed, and professional reports within established deadlines. Identify missing information, inconsistencies, incomplete reports, and failures to follow reporting procedures.

Follow up with security members when reports require corrections or additional information. Review incident documentation and ensure significant incidents are escalated to management and clients as required.

Monitor reporting compliance and hold security members accountable for maintaining appropriate documentation standards. Maintain organized records for audits, investigations, client requirements, and internal reviews.

Identify recurring reporting deficiencies and implement corrective measures.Ensure all required operational documentation is completed, submitted, and appropriately stored.

- Occupational Health & Safety (OH&S;) Compliance

Oversee and maintain the company’s occupational health and safety program in accordance with applicable Alberta legislation and workplace requirements. Review, update, and maintain OH&S; policies, procedures, hazard assessments, safe work practices, and required safety documentation.

Identify gaps in the company’s existing safety program and develop corrective action plans. Conduct or coordinate workplace hazard assessments and risk reviews.

Ensure security members receive appropriate safety orientations, training, and information relevant to their duties.

Maintain employee training records, safety documentation, incident records, and other required OH&S; files. Investigate workplace incidents and near misses, document findings, and coordinate appropriate corrective actions.

Monitor compliance with personal protective equipment requirements, safe work practices, and company safety policies.Coordinate workplace inspections and follow up on outstanding safety concerns. Track safety training, certifications, and other applicable requirements.

Ensure the company is prepared for applicable safety audits, inspections, and documentation requests.



Provide recommendations to management regarding safety improvements, compliance concerns, and risk reduction.

Ensure identified deficiencies are documented and addressed within appropriate timeframes.

- Fleet & Vehicle Management

Oversee the company’s fleet of security patrol vehicles. Ensure vehicle inspections are completed, documented, reviewed, and followed up on as required.

Monitor vehicle condition and ensure reported defects are addressed promptly.Coordinate routine maintenance, oil changes, repairs, tire changes, and scheduled servicing.Maintain vehicle maintenance records, inspection logs, fuel records, and service schedules.

Coordinate appointments with repair shops, dealerships, and service providers. Track vehicle assignments and ensure company vehicles are being used appropriately.

Monitor vehicle cleanliness and ensure required equipment, emergency supplies, and documentation are maintained.

Follow up with security members regarding vehicle inspection deficiencies and maintenance concerns.

Identify recurring vehicle issues and recommend preventative measures to reduce downtime and operating costs. Maintain an organized system for tracking maintenance schedules, repair costs, and outstanding vehicle issues.

- Employee Management & Accountability

Assist with recruitment, interviews, onboarding, employee orientations, and training coordination.

Oversee employee scheduling and assist with maintaining adequate staffing levels. Monitor attendance, punctuality, performance, uniform compliance, and adherence to company policies.

Address performance concerns, document deficiencies, and coordinate corrective action with senior management. Ensure security members understand their assigned duties, site requirements, reporting expectations, and communication procedures.

Maintain employee files, training records, certifications, and other required documentation.Assist with disciplinary documentation, performance reviews, and employee follow-up.Ensure security members respond to operational communications in a timely and professional manner.Monitor compliance with company expectations regarding attendance, shift completion, reporting, uniforms, and equipment.Support a professional, accountable, and safety-conscious workplace culture.

- Accounting & Administrative Support

Assist with accounting and financial administration related to daily business operations. Review employee timesheets, submitted hours, shift records, and supporting documentation for payroll accuracy.

Identify discrepancies between scheduled hours, reported hours, and approved timesheets. Assist with payroll preparation and the collection and verification of payroll information.

Assist with invoice preparation, billing documentation, expense tracking, and accounts receivable follow-up. Organize receipts, fuel expenses, vehicle maintenance invoices, and other operational expenses.

Maintain accurate administrative records and ensure documents are organized and accessible. Work with accounting personnel or senior management to resolve discrepancies and maintain accurate financial records.

Assist with monitoring outstanding invoices and following up on overdue accounts as directed.

Help monitor operational expenses and identify opportunities to improve efficiency and control costs.

Assist with maintaining organized employee, vendor, client, and financial records. Support management with administrative tasks and reporting as required.

- Client Relations & Service Delivery

Maintain professional communication with clients regarding operational matters, staffing, incidents, and service concerns.

Respond to client questions and concerns promptly and professionally.

Monitor service delivery to ensure contractual requirements are being met.

Review client feedback and address recurring operational issues.

Ensure client-specific instructions and site post orders are communicated to security members and followed consistently.





Assist with site inspections, client meetings, operational reviews, and service improvement initiatives.

Escalate significant client concerns to senior management when appropriate. Help maintain strong client relationships through consistent communication, accountability, and reliable service delivery.

- Policies, Procedures & Continuous Improvement

Review and maintain company policies, standard operating procedures, and operational documentation.

Identify weaknesses in existing processes and recommend improvements. Establish consistent procedures for dispatch, reporting, safety compliance, vehicle inspections, and employee accountability.

Ensure security members understand and follow established procedures. Track outstanding operational issues and ensure corrective actions are completed.

Provide regular updates to senior management regarding staffing, safety, fleet condition, reporting compliance, and other operational concerns. Assist with developing systems to improve efficiency, reduce errors, and strengthen accountability.

Ensure records and procedures are maintained consistently across the organization.

Perform additional duties as required to support the overall operation of the security company.

Qualifications

The ideal candidate will possess the following qualifications and experience:Previous experience in security operations, security management, dispatch, or a similar supervisory or operational management role.

Working knowledge of occupational health and safety requirements, preferably within Alberta. Practical experience maintaining OH&S; documentation, hazard assessments, safety policies, and employee training records.

Robust administrative and organizational skills, with exceptional attention to detail. Experience reviewing incident reports, daily activity reports, patrol reports, and employee documentation. Strong communication skills and the ability to coordinate multiple employees and operational priorities.

Experience with scheduling, dispatching, and coordinating mobile personnel. Basic accounting knowledge, including timesheet verification, payroll support, invoicing, expense tracking, and financial recordkeeping.

Experience with fleet coordination, vehicle inspections, preventative maintenance, and repair scheduling. Proficiency with Microsoft Office, email, spreadsheets, and digital reporting systems.

The ability to manage competing priorities while maintaining accuracy and professionalism.

A valid Class 5 driver’s licence and a satisfactory driver’s abstract.

PREFERRED ASSETS

The following qualifications would be considered an asset:

Previous experience managing operations for a security company.Knowledge of Alberta’s Occupational Health and Safety Act, Regulation, and Code.Experience implementing or improving an OH&S; program.

Experience with security management software, dispatch platforms, digital patrol reporting, or workforce management systems.

Experience with QuickBooks Online or similar accounting software.Experience managing a fleet of company vehicles.

First Aid/CPR certification and relevant safety training.Experience developing policies, procedures, and standard operating procedures.

WHAT SUCCESS LOOKS LIKE

The successful candidate will take ownership of the company’s daily operational requirements and help ensure that:

- Dispatch and operational communications are handled efficiently.

- Daytime mobile security members receive clear assignments and respond to operational requests.

- Daily reports are reviewed and deficiencies are corrected.

- OH&S; documentation is maintained, compliance gaps are addressed, and safety procedures are followed.

- Vehicle inspections are completed and maintenance issues are resolved.

- Employee schedules, timesheets, and training records are accurate.

- Administrative and accounting support tasks are completed on time.

- Clients receive consistent, qualified service.

- Operational issues are identified, documented, escalated when necessary, and resolved.

- Company policies and procedures are consistently followed.

- Senior management has clear visibility into the company’s daily operations.

- Processes are continuously improved to support compliance, efficiency, and accountability.

Pay: $26.00 per hour

Expected hours: 40.0 per week

Benefits:

- On-site parking

Work Location: In person

📌 OPERATIONS MANAGER – SECURITY SERVICES (Edmonton)
🏢 Midwest Protection Group
📍 Edmonton