Duties & Responsibilities (Housekeeping):

· Input data into the client/volunteer database and into Total Health Care

· Matching clients with Housekeepers once assessment has been completed

· Scheduling of client appointments

· Receive all voicemail and texts with client appointments and communicate changes with Housekeeping staff and clients

· Monitor staff calendars with client appointments and reconcile them in client database

· Ensure the waitlist is kept up to date with client databases and with FCCCs

· Keep accurate list of any open appointment spaces

· Ensure Housekeepers get all new client information

· Work with co-workers to ensure office and files are secure

Duties & Responsibilities (Meals on Wheels):

· Complete initial admission process for clients in the geographic area and for clients of Meals on Wheels including inputting data into Goldcare

· Ensure Frozen Meal Orders are received and processed

· Monitor and maintain a supply of Frozen Meals at area drop off locations

· Goldcare updates and data entry for Volunteers

· Ensure adequate supply of forms and supplies in the office

· Ensure all voicemail and telephone functions are working properly

· Arrange courier mail pick up, when needed

· Research information as required by the Meals on Wheels team and staff/volunteers in geographic area

· Work with co-workers to ensure offices and files are secure

· Assist the team with promotional communication, social media, communication with Volunteers, and assist with the coordination and organization of Volunteer events

· Assist at meetings and special events

· Complete monthly billing and reports as required

· Inform manager of any difficulties with clients or volunteers

· Schedule delivery and volunteers for Meals on Wheels and Frozen Meal drop-offs

· Assist with trouble shooting regarding the delivery of Hot and Frozen Meals

· Communicate with meal providers on a regular basis to ensure accurate delivery schedules, and assist/support meal providers as required

General Duties





· Respond to all calls and walk-in traffic in a professional and friendly manner

· Act as a receptionist as required

· Attend team meetings

· Seek ongoing education opportunities which will enhance knowledge pertinent to the role

· Good knowledge of other community agencies

· Maintain privacy and confidentiality

· Adhere to the Ontario Health and Safety Act and its associated regulations

· Complete mandatory annual online training

· Assist in the recruitment of volunteers in conjunction with the Community Development Department

This job description indicates the general nature and level of work expected. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required by the successful candidate. The successful candidate may be asked to perform other duties as required.

Competencies & Qualifications

· Proficient in Microsoft Office, including Excel

· Strong organizational skills

· Excellent interpersonal, customer service, and communication skills

· Post secondary diploma from a recognized college or university

· 3-5 years’ experience working within a busy office setting

· Previous experience working with seniors and/or volunteers will be an asset

· Current driver’s license and reliable vehicle

Compensation & Total Rewards

· Wages are from $22.15-$24.90/hour

· 21 hours of PTO per annum

· Vacation paid out at 4% per annum

· In lieu of Benefits, 4% per annum

This position is for an existing vacancy at HCSS. HCSS does not use Artificial Intelligence (AI) to review applications and/or resumes. Only successful applicants will be contacted for interviews; candidates who have completed the interview process will be notified of their status once the selection process decisions are finalized.

HCSS is an equal prospect employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All applicants will be considered, but only those selected for an interview will be contacted.

Job Types: Permanent, Casual

Pay: From $22.15 per hour

Licence/Certification:

- Driving Licence (required)

Work Location: In person

📌 Team Clerk Casual (Owen Sound)
🏢 HCSS Grey-Bruce
📍 Owen Sound