Position Summary

The Service Advisor acts as the primary point of contact between customers, technicians, and the service department, ensuring efficient service operations, accurate repair estimates, and excellent customer satisfaction.

Key Responsibilities

- Greet customers, understand their service needs, and recommend appropriate repairs or maintenance.
- Prepare repair orders, service estimates, invoices, and related documentation.
- Schedule service appointments and coordinate workflow with technicians.
- Communicate repair progress, costs, and completion timelines to customers.
- Obtain customer approval before proceeding with additional repairs.
- Coordinate parts availability and follow up on outstanding orders.
- Maintain accurate service records and customer information.
- Ensure quality control and timely vehicle delivery.
- Handle customer inquiries, concerns, and complaints professionally.
- Support vehicle inspections, reconditioning,



oil changes, tire changes, and other service requirements as applicable.
- Follow VIP Motors' policies, workplace safety requirements, and applicable automotive industry standards.

Qualifications

- Previous automotive service advisor or customer service experience preferred.
- Strong communication, organizational, and problem-solving skills.
- Basic knowledge of automotive repairs, maintenance, and parts.
- Ability to manage multiple service requests and prioritize tasks.
- Proficiency in computer systems and service documentation.
- Professional attitude with a customer-focused approach.

Pay: $20.00-$25.00 per hour

Benefits:

- Dental care
- Disability insurance
- Life insurance
- In office parking

Work Location: In person

📌 Senior Customer Service Advisor (Brampton)
🏢 VIP MOTORS
📍 Brampton