OVERVIEW OF THE POSITION

Reporting to the Program Manager, with daily direction from the Lead Program Coordinator, the Program Coordinator does the hands-on work on applications and approved projects for one assigned program. Each Program Coordinator is assigned to either the Urban, Rural and Northern (URN) Indigenous Housing program or the Reaching Home (RH) program, and follows that program's own rules.

The Program Coordinator logs and screens applications, scores files, drafts recommendations and agreements, prepares payment requests, follows up with recipients and keeps records current. The position has no authority to interpret policy or to approve funding, payments, agreements or agreement changes.

KEY RESPONSIBILITIES

The Program Coordinator is responsible for the following key functions.

1. Applications & Intake

- Log incoming applications, check that they are complete, and ask applicants for missing documents.
- Do the first eligibility screening and assessment using the program framework.
- Score each application and draft the staff recommendation for review by the Lead Program Coordinator.
- Declare any conflict of interest on every file.
- Draft sections of Board decision papers and gather the attachments.

2. Agreements & Project Follow Up

- Draft contribution agreements and amendments from the approved template, and collect signatures once the Executive Director has authorized them.
- Follow up with recipients, collect progress reports and track milestones.
- Collect final reports and close the file once the Program Manager signs off.

3. Payments & Financial Records

- Collect invoices and supporting documents and prepare payment requests. Program Coordinators do not approve payments.
- Log program expenses and keep financial records current.
- Report budget discrepancies to the Lead Program Coordinator.

4. Records & Reporting

- Enter and keep application and project records current in the CRM and file system.




- Gather the data needed for funder reports and internal reports.
- Give status updates on assigned files.
- Keep sensitive community and applicant information confidential and secure.

5. Community Contact & Engagement

- Act as the first contact for routine applicant questions, and refer policy questions and exceptions to the Lead Program Coordinator.
- Handle logistics, materials and notes for information sessions and workshops.
- Log complaints and refer them to the Lead Program Coordinator.
- Take part in weekly program team calls.
- Flag issues early, use program templates, and suggest improvements.

6. Program Specific Duties

- When assigned to URN, support housing capital and repair projects for First Nations in urban, rural and northern areas, including checking project budgets, progress reports and completion documents.
- When assigned to RH, support homelessness prevention and housing stability projects, including collecting the outcome data the Reaching Home funder requires.

Other related duties may be assigned that fit the scope and level of the role.

Critical Skills

- Understanding of First Nations housing, homelessness and infrastructure needs in BC, and of community protocols.
- Strong communication and people skills.
- Careful attention to detail when checking applications, documents and records.
- Valuable problem solving and the judgment to know when to refer a question up.
- Ability to manage several files and deadlines at once.
- Proficiency with Microsoft 365, Excel, Teams and online meeting tools.



Experience with a CRM is an asset.

Education and Experience

Required

- Grade 12 or equivalent.
- At least 2 years of program coordination or administrative support experience.
- Strong written and spoken communication.
- Ability to handle sensitive information in confidence.
- Valid BC driver's licence (Class 5)
- Proficiency with Microsoft 365, Word, Excel, Outlook and PowerPoint.

Preferred

- Post-secondary diploma or certificate in business administration, project management, social sciences or a related field.
- Experience working in a First Nations organization or community.
- Familiarity with housing, homelessness, community development or infrastructure programs.
- Experience with government contribution agreements or funder reporting.
- Experience with a federal or provincial housing authority or other housing provider.
- FNHIC-BC is committed to creating an inclusive and respectful workplace that reflects the First Nations communities we serve. In recognition of our mandate, preference may be given to qualified applicants who self-identify as First Nations, where permitted under applicable human rights legislation.
- We encourage all qualified individuals to apply and thank all applicants for their interest. Only those selected for an interview will be contacted.

Pay: $70,000.00-$80,000.00 per year

Benefits:

- Extended health care
- Paid time off
- RRSP match
- Work from home

Application question(s):

- Are you proficient in Microsoft Excel, Word, Outlook, and other Microsoft 365 applications?
- How many years of experience do you have working with First Nations communities or Indigenous organizations?

Experience:

- program coordination or administrative: 2 years (required)

Licence/Certification:

- BC Class 5 driver's licence (required)

Location:

- British Columbia (required)

Work Location: Remote

📌 Program Coordinator - URN & Reaching Home (British Columbia)
🏢 First Nations Housing and Infrastructure Council - BC
📍 British Columbia