Position Overview

- Title: Security Operator - Dispatcher

- Employment Type: Full-Time

- Pay Rate: $21.00/hour ($21.50/hour after probation)

- Schedule: Friday and Saturday, 15:30 - 23:50

Site Overview

Our Operations Centre serves as the primary communications hub for security operations across the province. Operating around the clock, the centre coordinates critical responses, alarm monitoring, and safety support to protect people, property, and field personnel.

What You'll Be Doing

- Manage a high volume of inbound and outbound phone calls and email communications.

- Dispatch alarm response calls and initiate after-hours emergency security requests.

- Maintain clear communication between security guards, clients, and management during routine operations and emergency situations.

- Provide customer service while remaining calm, focused, and adaptable in fast-paced scenarios.

- Document operational details, incident reports, and dispatch logs accurately into internal systems.

Must Haves

- 1 to 2 years of work experience in dispatching, call centres, scheduling, security, or a related environment.

- Strong verbal and written communication skills with professional interpersonal abilities.

- Computer literacy, including proficiency in Microsoft Office (Word, Excel, Outlook) and a willingness to learn operational software.

- Strong organizational, prioritization, and time management skills with keen attention to detail.

- Ability to handle confidential information, systems, and security procedures with complete discretion.

- Solid security knowledge and situational awareness.

Nice-to-Haves

No additional qualifications are required beyond the must-haves listed above.

What's In It For You?





- Pay rate of $21.00/hour with an increase to $21.50/hour after completing probation.

- Prospect to work with a Great Place to Work Certified™ employer.

- Clear pathways for internal promotion and career advancement.

- A supportive work environment focused on team culture and respect

Why Join Our Team?

Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE!

The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

Paladin Security uses AI-based tools as part of our recruitment process to assist with resume screening and candidate assessment. These tools do not make final hiring decisions. All applications are reviewed by a member of our hiring team. We regularly evaluate our systems to minimize bias and ensure compliance with applicable human rights and privacy legislation.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

📌 Security Operator / Dispatcher (Burnaby)
🏢 Paladin Security
📍 Burnaby