Customer Service Representative

Arpi’s Industries Ltd. – Serving Calgary’s Heating, Cooling, and Plumbing Needs Since 1963

About Arpi’s Industries

Arpi's Industries has proudly provided reliable HVAC and plumbing services to Calgary residents for over 60 years. We are committed to delivering exceptional customer service and maintaining our reputation as an industry leader. We’re looking for a dedicated and enthusiastic Customer Service Representative to help us continue our tradition of excellence.

What We Offer

- Job Satisfaction: Work in a dynamic, rewarding environment
- Full-Time, Permanent Role: Monday to Friday, 8-hour shifts
- Competitive Compensation: We offer a competitive compensation package, along with bonus opportunities
- Comprehensive Perks: Supporting your well-being and peace of mind
- Team-Building Events: Monthly lunches and quarterly potlucks for a fun, collaborative atmosphere
- Free Onsite Parking: For your convenience

Job Requirements

- Excellent People Skills: A genuine desire to exceed customer expectations
- Team Player: Ability to collaborate with a large team and surpass set goals
- Customer Service Experience: Minimum of 2 years in a similar role
- Basic Computer Skills: Comfort with email, scheduling tools, and data entry
- Multitasking Abilities: Thrive in a fast-paced environment while balancing multiple tasks
- ServiceTitan Experience (Asset): Familiarity with ServiceTitan software is a bonus

Key Duties and Responsibilities

- Time Management:



Efficiently handle tasks and daily responsibilities
- Warm, Friendly Communication: Greet customers over the phone and build lasting relationships
- Needs Assessment: Understand customer concerns to meet and exceed their expectations
- Problem Resolution: Offer timely solutions and alternatives to address customer concerns
- Accurate Information: Use the right tools and methods to provide clear, correct details
- Scheduling Appointments: Manage a high volume of bookings via phone, email, and internal channels
- Follow-Up Coordination: Schedule additional appointments and parts requests as needed
- Call Routing: Direct calls to the appropriate team members or departments when necessary
- Customer Engagement: Consistently go above and beyond to delight our customers

How to Apply

If you possess these qualities and want to join a friendly, vibrant team, we’d love to review your résumé and discuss how you can contribute to Arpi’s Industries. Please send your application to [email protected] or visit our website at www.arpis.com/careers.

We look forward to hearing from you!

Job Type: Full-time

Pay: $22.00 per hour

Benefits:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Education:

- Secondary School (preferred)

Experience:

- Call center: 2 years (preferred)
- Customer service: 2 years (preferred)

Work Location: In person

📌 Customer Service Representative (Southeast Calgary)
🏢 Arpi's Industries
📍 Southeast Calgary