At Fort City Chrysler, we’re proud to serve the North Peace community and help drivers find the right vehicle for their needs. We’re looking for a detail-oriented Warranty Administrator to join our team and help keep things running smoothly behind the scenes.

In this role, you’ll handle factory and aftermarket warranty claims, making sure everything is properly documented, submitted, and followed up on. You’ll work closely with our service department and Stellantis to keep claims organized, accurate, and moving in the right direction.

The ideal candidate is organized, takes pride in getting the details right, and understands the importance of keeping warranty claims and receivables up to date. If you enjoy staying on top of the details and being part of a team that takes pride in what they do, we’d love to hear from you!

Key Responsibilities

- Claim Submission: Review, code, and submit all factory (Stellantis/FCA) and aftermarket warranty claims accurately and in a timely manner.
- Compliance & Verification: Ensure all repair orders (ROs) are properly documented by technicians and advisors, verifying correct labor operations, diagnostic codes, stories, and parts information before submission.
- Schedule Reconciliation: Monitor open warranty claims and regularly reconcile the warranty schedule with the accounting department to keep outstanding balances minimal.
- Error & Denial Management: Promptly investigate, correct, and resubmit any rejected or denied claims to secure maximum factory reimbursement.
- Parts Coordination: Collaborate with the Parts Department to ensure warranty-replaced parts are properly tagged, stored, and either returned to the factory or scrapped according to manufacturer policies.
- Policy & Recall Tracking:



Stay up to date on all factory recalls, Technical Service Bulletins (TSBs), and evolving Stellantis warranty policies and procedures.
- Audit Preparation: Maintain clean, compliant, and well-organized service records to protect the dealership in the event of factory warranty audits.

What You Bring (Qualifications)

- Experience: Previous automotive dealership warranty administration or service advisor experience is highly preferred.
- System Proficiency: Practical, hands-on experience utilizing PBS and DealerConnect is preferred, though training is available for the right candidate.
- FCA/Stellantis Knowledge: Familiarity with Chrysler, Dodge, Jeep, and Ram warranty guidelines, labor operations, and coding formats is a major asset.
- Attention to Detail: Strong aptitude for precise documentation review, data entry, and mathematical matching.
- Communication: Effective verbal and written communication skills to collaborate with service managers, technicians, advisors, and corporate factory representatives.
- Efficiency: Ability to multi-task and maintain accuracy within a rapid-paced environment with deadlines.

What We Offer

- Competitive Pay: $20.00 – $30.00 per hour (commensurate with experience).
- Health & dental benefits available after 3-month probation.
- Paid vacation, sick leave, and holidays.
- Employee discounts on vehicle purchases, parts, and service labor.
- A friendly, supportive, and energetic workplace culture.

To Apply: Please submit your resume and a brief cover letter outlining your automotive or warranty administration experience to [email protected]

Pay: $39,600.00-$62,000.00 per hour

Expected hours: 40.0 per week

Benefits:

- Store discount

Work Location: In person

📌 Automotive Warranty Administrator (Fort St. John)
🏢 Fort City Chrysler
📍 Fort St. John