Overview

As a Product Care Specialist, you’ll help customers understand, use, and troubleshoot products across mobile devices and computers. You’ll investigate issues, explain practical solutions, and support a smooth customer experience while working with colleagues to resolve questions effectively.

Responsibilities

- Listen to customers, clarify product concerns, and provide clear guidance on device features and use.
- Troubleshoot software and computer hardware issues across Android, iOS, macOS, and Windows operating systems.
- Use analysis skills to identify likely causes, follow issues through, and explain next steps in accessible language.
- Review technical schematics and use appropriate hand tools to diagnose, troubleshoot, and perform repairs on phones and computers, while applying retail sales knowledge to identify customer needs and recommend suitable repair solutions.
- Conduct wireless activations for new and existing customers.

Skills





Required: Clear communication, patience, accurate recordkeeping, basic computer skills, and practical software troubleshooting are essential for assisting customers and documenting issues. Analysis skills help you investigate concerns and explain solutions across mobile devices, computer hardware, and operating systems. Preferred: Retail sales and cellphone repair experience and familiarity with Android, iOS, macOS, Windows, schematics, and hand tools are valuable strengths. Your impact: Customers receive useful guidance, while colleagues benefit from clear records and well-explained escalations.

Pay: $36,000.00-$60,000.00 per year

Benefits:

- Extended health care
- Adaptable schedule
- On-site parking
- Store discount

Work Location: In person

📌 Product Care Specialist (Gatineau)
🏢 Mobile Klinik Franchise
📍 Gatineau