We are looking for an organized, friendly, and dependable Front Desk Administrator to join our physiotherapy clinic. The ideal candidate will have experience in clinic administration, appointment scheduling, and billing, along with robust communication and customer service skills.

Responsibilities

- Welcome patients and manage patient check-in and check-out.
- Answer phone calls, respond to emails, and manage inquiries professionally.
- Schedule appointments, send reminders, and follow up on cancellations and missed visits.
- Register patients and maintain accurate information in the clinic’s electronic medical records system.
- Collect payments, issue receipts, prepare invoices, and reconcile daily transactions.
- Submit direct-billing claims to insurance providers and follow up on outstanding payments or rejected claims.
- Track approved treatment visits, insurance coverage, and funding balances.
- Assist with MVA, WSIB, EHC, OHIP, and Bundled Care billing, as applicable.




- Coordinate referrals and communicate with therapists, insurers, and referring offices.
- Maintain patient confidentiality and keep the reception area organized.

Qualifications

- Previous front desk or administrative experience in a physiotherapy, rehabilitation, or medical clinic.
- Experience with clinic billing, insurance claims, and payment processing.
- Familiarity with HCAI, TELUS Health eClaims, and clinic EMR software is an asset.
- Knowledge of MVA, WSIB, EHC, OHIP, or Bundled Care processes is preferred.
- Strong attention to detail, organizational skills, and ability to manage multiple priorities.
- Professional telephone manner and a friendly, patient-focused approach.
- Proficiency with email, Microsoft Office, and basic Excel.

Pay: $17.60-$20.00 per hour

Expected hours: 30.0 – 35.0 per week

Work Location: In person

📌 Front Desk Administrator (East York)
🏢 Swiftese Clinical Solution
📍 East York