Overview

Under the supervision of the Tenant Services Supervisor, the Tenant Services Advocate supports tenant well-being through assistance and service referrals. This role manages a caseload, collaborates to prevent evictions, and uses mental health and/or addiction expertise to engage tenants and connect them with community supports.

Qualifications:

- Two‑year post‑secondary diploma or university degree in Social Sciences or Mental Health & Addictions
- Minimum two (2) years’ experience in residential tenancies, property management, or a related field
- Knowledge of housing policies and procedures as well as related Provincial and Federal Legislation i.e. Residential Tenancies Act, Child Welfare Act, Municipal Freedom of Information and Protection of Privacy Act, Personal Information Protection and Electronic Documents Act.
- Knowledge of alternative dispute resolution, mediation, and crisis intervention, with
- cultural sensitivity
- Strong communication skills when supporting tenants daily and during crises, including making recommendations to the team
- Effective time management, organizational, and problem‑solving skills
- Proficient in personal computers, word processing, spreadsheets, and property

management software

- Knowledge of office practices and procedures
- Ability to demonstrate organizational values and exercise sound judgment
- Report writing, case management,



and correspondence skills
- Ability to work tactfully with diverse clients and collaboratively within a team
- Thorough knowledge of community resources
- Valid Ontario driver’s license and reliable vehicle

Must be legally eligible to work in Canada. Police Record Check within three (3) months is a requirement.

This position is for an existing vacancy. Applicants must submit a current resume with a cover letter to the Human

Resources Department by email at [email protected] indicating how their qualifications meet the requirements specified in the bulletin. Please ensure to indicate the bulletin number and position title for the specified posting you are applying for. Applications for the above position will be accepted up to 4:30pm, Thursday, November 5, 2026.

DNSSAB is an equal chance employer. In accordance with DNSSAB’s Accessibility Policy, accommodations will be provided in all parts of the hiring process. Applicants are encouraged to make their needs known to Human Resources in advance. We thank all applicants for their interest. An acknowledgement will be sent only to those candidates who will be interviewed. DNSSAB does not use artificial intelligence or automated decision-making tools at any stage of recruitment.

Pay: From $33.52 per hour

Expected hours: 35.0 per week

Work Location: In person

📌 -22 Tenant Services Advocate TFT (North Bay)
🏢 District of Nipissing Social Services Administration Board
📍 North Bay