Job Overview

The Laundry Manager oversees daily laundry and cleaning operations, coordinating people, processes, and supplies to keep work organized and service consistent. This role supports a clean, orderly setting by guiding the team, monitoring workflow, and addressing operational issues promptly. The manager works closely with colleagues to coordinate priorities and maintain dependable service.

Duties

- Plan, organize, direct, control, and evaluate all operations to ensure efficient, safe, and cost-effective service delivery.
- Develop, implement, and enforce operational policies, procedures, and quality standards.
- Manage linen, uniform, chemical, and supply inventories to maintain operational requirements and control costs.
- Monitor production, productivity, service levels, and quality standards, and take corrective action as required.
- Hire, train, coach, supervise, schedule, and evaluate staff performance, including addressing attendance, conduct, and performance issues.
- Ensure compliance with company policies, workplace health and safety requirements, and all applicable regulations.
- Respond to customer inquiries, concerns, and complaints and implement solutions to maintain customer satisfaction.
- Prepare reports, maintain operational records, and monitor key performance indicators.
- Manage purchasing activities, including requisitioning supplies, materials, equipment, and services.
- Coordinate and oversee equipment maintenance, repairs,



and preventative maintenance programs.
- Develop staffing plans and allocate labor resources to meet production demands and service commitments.
- Maintain effective communication and coordination with customers, vendors, and other departments.
- Assist with delivery operations and operate company vehicles when required and authorized.
- Provide hands-on operational support, including sorting, feeding, folding, assembling linens, and hanging finished garments when necessary to support business operations.
- Promote a positive, respectful, and productive workplace culture.
- Perform other related managerial and operational duties assigned to support business needs.

Experience

Required: Practical capability in organizing laundry and cleaning work, coordinating daily tasks, communicating expectations, and keeping accurate records is important for managing consistent operations. Attention to detail and a responsive approach help resolve workflow issues and support reliable service.

Preferred: Commercial laundry operations experience is advantageous.

Pay: From $21.50 per hour

Expected hours: 40.0 – 44.0 per week

Benefits:

- Casual dress
- On-site parking

Application question(s):

- Can you work 5 days a week (may include weekend shifts)?

Experience:

- supervisory or managerial: 1 year (required)
- laundry operations or similar: 1 year (preferred)

Language:

- English (required)

Work Location: In person

📌 Laundry Manager (Niagara Falls)
🏢 Royal Linen Services
📍 Niagara Falls