Customer Service Representative – Full Time

If you enjoy a variety of Customer Service and Sales tasks, this is a great opportunity for you! Aire One Heating and Cooling is continuously growing and expanding — and we are currently looking for a Customer Service Representative to join our team.

Job Responsibilities

- Answer, make, and direct phone calls
- Deliver excellent customer service by providing solutions to clients
- Accurate data entry and record keeping
- Be proactive, creative, and solution-oriented
- Complete daily administrative tasks as needed
- Typing and preparing documents
- Collecting and recording significant customer information
- Meet and exceed performance targets
- Set goals and create action plans to achieve them

Perks & Benefits

- Competitive base salary
- Uncapped commission
- Performance-based salary increases
- Continuous learning from industry experts and leaders
- Unlimited growth opportunities
- Fun and energetic work environment

Job Type

- Full-time position
- Monday to Friday
- Some weekends and holidays may be required
- Flexible shifts between 7:00 AM – 11:00 PM





Required Skills & Qualifications

- Familiarity with Service Titan (preferred)
- Knowledge of Microsoft Office tools
- Strong customer service and communication skills
- Excellent English communication (verbal & written)
- Strong interpersonal and relationship-building abilities
- Desire to succeed and grow
- Strong work ethic and positive attitude
- Punctual, dependable, and detail-oriented
- Willing to learn and grow with the company
- Professional attitude and appearance
- Organized, motivated, and flexible
- 1–3 years of experience in customer service
- Experience working in the HVAC, electrical, plumbing, or heating & cooling industry is considered an asset.

If you are energetic, motivated, and passionate about delivering exceptional customer experiences, we would love to hear from you!

Job Type: Full-time

Pay: $18.00-$22.00 per hour

Expected hours: 44 per week

Benefits:

- Casual dress
- Dental care
- On-site parking
- Vision care

Work Location: In person

📌 Customer Service Representative (Cambridge)
🏢 Aire One KW Heatingoling
📍 Cambridge