Restaurant Crew Member

Position Summary

The Restaurant Crew Member is responsible for providing excellent customer service, preparing food according to company standards, maintaining a clean and safe restaurant environment, and supporting the team with daily restaurant operations. Crew Members are expected to work efficiently, follow food safety procedures, and contribute to a positive customer experience.

Key Responsibilities

Customer Service

- Greet customers in a friendly and professional manner.
- Take customer orders accurately and efficiently.
- Answer questions about menu items and provide helpful recommendations when needed.
- Process cash, debit, credit, and other payments accurately.
- Ensure customers receive their complete and correct orders.
- Handle customer concerns professionally and notify a supervisor when necessary.

Food Preparation & Quality

- Prepare food according to company recipes, procedures, and portion standards.
- Follow proper food handling, cooking, and storage procedures.
- Ensure all ingredients are fresh, properly dated, labelled, and stored.
- Maintain adequate food preparation and backups throughout the shift.
- Check food quality, temperature, appearance, and freshness.
- Minimize food waste and use ingredients according to company procedures.

Cleaning & Sanitation

- Maintain cleanliness of the kitchen, dining area, counters, equipment, washrooms, and other restaurant areas.
- Wash and sanitize dishes, utensils, equipment, and work surfaces.
- Keep food preparation areas clean and organized throughout the shift.
- Empty garbage and recycling as required.
- Follow all sanitation and food safety requirements.
- Complete assigned cleaning duties before the end of the shift.

Stock & Inventory

- Restock food, beverages, packaging, sauces, and other supplies as needed.
- Rotate products using proper FIFO (First In, First Out) procedures.
- Inform the supervisor when stock levels are low.
- Keep storage areas clean,



organized, and properly labelled.
- Assist with receiving and putting away deliveries when required.

Teamwork & Restaurant Operations

- Work cooperatively with other crew members and supervisors.
- Communicate clearly with team members during busy periods.
- Support different areas of the restaurant as needed.
- Follow opening, closing, and shift-change procedures.
- Follow company policies, procedures, recipes, and safety standards.
- Complete assigned tasks on time and maintain a strong work ethic.

Food Safety & Workplace Safety

- Follow all applicable food safety, hygiene, and workplace safety requirements.
- Wash hands properly and regularly.
- Wear the required uniform and maintain a clean and qualified appearance.
- Report spills, equipment problems, injuries, hazards, or food safety concerns immediately.
- Use kitchen equipment safely and only as trained.

Performance Expectations

Crew Members are expected to:

- Provide excellent customer service.
- Maintain high standards of food quality and cleanliness.
- Arrive on time and be ready to work.
- Follow instructions from supervisors and managers.
- Work efficiently during busy periods.
- Maintain a positive and respectful attitude.
- Take responsibility for assigned duties.
- Help keep the restaurant clean, organized, and ready for customers.

Qualifications

- Previous restaurant or customer service experience is an asset but not always required.
- Strong communication and teamwork skills.
- Ability to work in a fast-paced environment.
- Ability to stand for extended periods and perform physical tasks.
- Willingness to learn company procedures and food safety practices.
- Reliable, punctual, and customer-focused.

Reporting

The Crew Member reports to the Shift Supervisor / Restaurant Manager and is responsible for completing assigned duties and following all restaurant policies and procedures.

Pay: $15.00-$18.00 per hour

Benefits:

- Flexible schedule
- On-site parking

Work Location: In person

📌 Crew Member (Calgary)
🏢 Osmow's Shawarma
📍 Calgary