Title: Dealer Relations Specialist (Bilingual)

Employment Type: Full-time, 18-months contract

Location: Remote

Summary:

Experience: Mid-Level

Canadian Dealer Lease Services Incorporated (CDLSI) is a leading provider of leasing services to the automotive industry. CDLSI manages the Customer Service, Accounting, and End of Term operations for a wide range of internationally renowned car makers. The Dealer Relationship Specialist will assist dealers with any type of inquiry, ranging from providing a payout quote to finding a satisfactory resolution to a complex problem while providing an excellent customer service experience. The incumbent will be the main point of contact for dealers at CDLSI.

Accountabilities:

- Attend to incoming dealer calls in a professional, efficient manner and in a timely manner;
- Improve understanding and adherence to company procedures by providing dealers with training on new initiatives, programs and processes;
- Perform outbound calls to dealers and other parties as required;
- Liaise with internal and external parties to successfully resolve dealer issues;
- Advocate for dealers’ interests while adhering to company program requirements;
- Maintain effective and positive follow-up activities with dealers;
- Provide dealers with training on new initiatives, programs or processes;
- Assist dealers navigating the RPM & RPM Auction tools
- Provide ongoing training on the RPM & RPM Auction tools for dealers and staff;
- Perform administrative duties, including corresponding with dealers and other parties using different channels of communication;
- Provide Monthly activity updates to management;
- Proactively engage dealers regarding their maturing leases to alleviate potential disputes in the areas of vehicle returns, dispositions, inspections and Wear & Tear Invoicing;
- Other duties as assigned

Qualities and Skills:

- Post-secondary education in business administration,



or a related discipline;
- 3 – 5 years’ experience in the automotive leasing industry;
- · Excellent communication skills, written and verbal, in both French and English

Competencies:

- Communications & Customer Service: oral and written skills to interact with dealers, internal staff and management, answer internal and external inquiries professionally and courteously, draft documents/correspondence and compose emails which are clear, concise and error-free;
- Organizational: to organize own work; ability to organize and carry out multiple tasks, set priorities, meet deadlines and get the job done under pressure;
- Relationship Management: strong diplomatic, interpersonal and customer relations skills; Ability to act maturely in dealings with dealers and other stakeholders;
- Analytical & Problem Solving: to recognize the need to provide service/support, assist others in the conduct of their responsibilities as required, to maximize best use of time; must be accurate and detailed in conducting responsibilities;
- Team Orientation: willingness to work collaboratively as part of a team;
- Communications: effectively presenting ideas and information informally and engaging in conversation with others in the business environment. Fluently bilingual in English and French;
- Negotiating: achieving business outcomes perceived to be beneficial to all stakeholders through an influencing process that starts with stakeholders having different or conflicting interests.





If you are a person with a disability and have questions or would like help with your application, please email [email protected].

CDLSI is an equal prospect employer. It is CDLSI’s policy to recruit and select applicants for employment solely on the basis of their qualifications, with emphasis on selecting the best-qualified person for the job. CDLSI does not discriminate against applicants based on race, color, religion, sex, sexual orientation, national origin, or disability or any other status or condition protected by applicable law.

CDLSI would like to thank all applicants for applying, but only those selected as potential candidates will be contacted.

About Canadian Dealer Lease Services Inc.

Canadian Dealer Lease Services Inc. (CDLSI) is a leading provider of white-label and branded leasing solutions to the automotive industry. With a rapidly-growing portfolio based on industry-leading partnerships, CDLSI offers leasing solutions across Canada.

CDLSI develops, launches, and operates white-label leasing solutions for the retail automotive industry across Canada. We deliver integrated leasing solutions for our clients, with outstanding customer service, all the way through to effective end-of-term management and remarketing. We develop tailored programs which respond to our clients’ individual needs – allowing them to build business volume and strengthen customer relationships while we deliver robust and scalable leasing programs.

We focus on driving successful relationships for our clients, lessees and our team!

Pay: $50,000.00-$53,000.00 per year

Application question(s):

- Are you bilingual in French and English – both verbally and written?

Education:

- Bachelor's Degree (preferred)

Experience:

- the automotive industry: 3 years (required)

Language:

- English (required)
- French (required)

Work Location: Remote

📌 Dealer Relations Specialist (Greater Toronto Area)
🏢 Canadian Dealer Lease Services Inc. (CDLSI)
📍 Greater Toronto Area