Job Summary

The Front Desk / Registration Staff provides essential administrative, patient support, and communication support to clinical teams at River Cree Weiss Surgical Care + (RCW).

This role contributes to safe, efficient patient flow and continuity of care by maintaining accurate patient information, supporting documentation processes, and facilitating effective communication between patients, families, and the interdisciplinary healthcare team.

The Front Desk/Registration Staff is often a first point of contact within clinical areas and plays an important role in promoting a professional, organized, and patient-centred workplace.

RCW is committed to culturally safe, respectful care for all patients. The Front Desk Staff plays a meaningful role in ensuring every patient and family, including patients and families from all ethnicities and backgrounds, feels welcomed, respected, and well-supported from the moment they arrive.

KEY DUTIES AND RESPONSIBILITIES

Patient Experience & Professional Accountability

- Greet patients and their responsible escorts courteously upon arrival at RCW and greet patients by telephone in a professional and welcoming manner.
- Interact respectfully and sensitively with patients, families, and visitors, recognizing and responding to the diverse cultural, linguistic, and emotional needs of each person.
- Maintain patient confidentiality and privacy in compliance with applicable legislation and facility policies.
- Demonstrate professionalism and compassion in all patient and family interactions.
- Collaborate with interdisciplinary team members to support a positive patient experience and smooth operational workflow.
- Adhere to Infection Prevention and Control (IPC) practices and Occupational Health and Safety (OHS) requirements.
- Follow all RCW policies, procedures, and regulatory standards governing administrative and patient care support functions.
- Direct and manage the flow of people and information throughout the clinic.

Communication & Administrative Support

- Answer incoming calls in a professional manner, relay messages accurately, and provide appointment confirmations as directed.
- Confirm and update patient demographic information within the EMR upon arrival,



verifying registration details and contacts.
- Direct patients to appropriate waiting locations and notify clinical staff of patient arrival.
- Perform clerical tasks including scanning, faxing, copying, filing, and basic word processing.
- Maintain accurate patient records within the electronic medical record (EMR) system and support efficient documentation workflows.
- Assist with coordination of administrative processes related to patient care delivery and surgical scheduling activities.
- Perform and document required screening processes for patients and visitors in accordance with RCW protocols.
- Escort patients to pre-operative, procedure, or clinic areas as appropriate.

REQUIRED QUALIFICATIONS

- High school diploma (Grade 12) or equivalent, including GED, or demonstrated equivalent experience.
- Completion of a Unit Clerk Certificate program or Medical Office Assistant program.
- Experience in a healthcare or related setting.

Knowledge, Skills and Abilities

- Demonstrated competency in administrative support functions including patient records management, documentation workflows, and scheduling coordination. Competency may have been developed in healthcare, community health, or related administrative environments.
- Able to manage patient records, documentation tasks, and scheduling responsibilities accurately and on time.
- Able to manage multiple administrative responsibilities accurately and responsively during active clinic and surgical case days.
- Ability to interact respectfully and sensitively with patients and families from diverse cultural backgrounds, including Indigenous peoples.
- Able to work collaboratively within an interdisciplinary team.
- Committed to always maintaining confidentiality and professionalism.

CORE COMPETENCIES

- Communication and collaboration
- Cultural sensitivity awareness,



including trauma informed care
- Attention to detail and accuracy
- Customer service and interpersonal skills
- Confidentiality and professionalism
- Independence, teamwork and reliability

TECHNICAL SKILLS

- Microsoft Office Applications (Word, Excel, Teams, etc.)
- Experience using an Electronic Medical Record (EMR) System

ASSET QUALIFICATIONS

- Proof of a valid Basic Life Support (CPR) Certification

WORKING CONDITIONS AND ENVIRONMENT

- Must be able to perform the physical functions of this role including moderate to strenuous activity, prolonged standing, walking, bending, and lifting.
- Must be able to work in a fast-paced environment with changing priorities.
- You may be required to work days, evenings and weekends.
- The successful candidate must provide a criminal record/police information check as well as a vulnerable sector check (at their own expense).
- Able to perform the physical functions of this role including sustained desk-based work, use of telephone and computer systems, and movement through clinic and administrative areas as required.

COMPENSATION AND BENEFITS

- A competitive hourly wage will be offered to the successful candidate based on experience and skills. At the end of the probationary period/waiting period a comprehensive benefit and insurance package will be provided to full time and part time employees. In addition, to a RRSP Employer Match Program

NOTES

Preference may be given to qualified candidates who self-identify as Indigenous in order to support employment equity objectives and increase Indigenous representation. If this applies to you, please ensure you state your band number.

Only candidates who meet the required qualifications will be considered for the position and will be contacted for an interview.

This process may be used to fill future vacancies with various tenures.

Benefits:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Vision care

Application question(s):

- Have you successfully completed a Unit Clerk Certification and/or Medical Office Assistant Program?

Work Location: In person

📌 Front Desk / Registration Staff - Admin III (Parkland County)
🏢 River Cree Weiss Surgical Care +
📍 Parkland County