Meta Bytes North America Inc. is seeking a customer-focused Support Engineer to join our team. The ideal candidate has a solid customer service mindset and enjoys being the first point of contact for operational and technical issues.

The Support Engineer will, together with the support team, handle incoming requests, perform triage and resolution while collaborating across teams to ensure timely outcomes. You’ll also contribute to documentation, knowledge sharing, and ongoing operational improvements.

Key skills required:

- Strong customer service mindset with clear, empathetic communication
- Fluent spoken and written English
- Ability to triage, analyze, and resolve technical or operational issues
- Proactive approach to reducing recurring issues and operational friction
- Comfortable working independently in a part-time, remote setup
- Available to do some work at weekends (for example, brief morning and afternoon checks of a support inbox on a rotating basis).
- Bonus: interest in/experience of working in golfing industry

Job Type: Part-time (50%)
Location: Remote, Canada (PT or ET time zone)
Start date: Immediately

Job Type: Part-time

Pay: $28,000.00 per year

Expected hours: 20.0 per week

Work Location: Remote

📌 Technical Support Associate (50%/Part-time) (Canada)
🏢 Meta Bytes North America
📍 Canada