Site Supervisor S2A - Whistler British Columbia

Core Lab

The Site Supervisor is responsible for the day to day general supervision of the site and troubleshoots staffing and workflow issues. Participates in the planning and coordination of services; monitors the quality of technical work performed to ensure departmental standards are met and safety procedures are followed. Ensures that staff scheduling meets the operational requirements for the site, participates in recruitment and performance management, and trains and coaches team members. In collaboration with the Operations Manager, facilitates workplace solutions and oversees the implementation of current or revised workflow processes in collaboration with discipline specific Technical Practice Lead and or Technical Coordinator.

You wrap up your shift and step outside to crisp alpine air, breathtaking mountain views, and a vibrant community that feels like home. Welcome to Whistler and Pemberton, two world-renowned destinations where your career as a Medical Laboratory Site Supervisor comes with an incredible lifestyle.

At Provincial Health Services Authority, we believe in fostering a workplace where collaboration, innovation, and compassion come together to support better patient care—and each other

Why Whistler and Pemberton? What’s in it for you?

- Competitive salary with full benefits: Wages are between $43.48 - $54.28 / Hour with great benefits including health and dental, pension, vacation, discounts and so much more
- Moving support: Financial assistance may be available to help you make the move.
- Work life balance: Life in this year-round resort community means work-life balance is not just a buzzword – it’s a way of life. Enjoy outdoor adventures or simply unwind by the ocean lake after work.
- Room to grow: We invest in your professional development and offer opportunities for advancement within a supportive, autonomous environment.
- A community that cares: Join a compassionate team at that values connection, collaboration, and caring for one another.
- Leadership that matters: Step into a meaningful leadership role where your voice is heard, and your impact is real.

What you’ll do

- Oversees the supervision, support and coordination of the workflow and staffing activities for the area including reviewing workload assignments, adjusting schedules to utilize staff effectively within the allocated budget, establishing daily priorities, and assists with troubleshooting work related issues in consultation with Medical Leads, Operations Manager and support team. Supervises the day to day operations of the Laboratory, by planning and implementing approved programs and systems in support of client needs. Assesses and evaluates workflow and recommends and implements changes to meet the short and long term goals and the strategic direction of the department. Implements and communicates planned changes to staff and informs the Operations Manager, Technical Practice Lead and/or Technical Coordinator of any feedback as required. Works with the Operations Manager, Technical Practice Lead and/or Technical Coordinator to resolve problems and remove barriers.

- Supervises designated staff to ensure appropriate service delivery and to provide general supervision for the site. Evaluates performance levels and participates in performance management of designated staff, provides input to updates for job descriptions, participates in interviews with the Operations Manager and makes recommendations for hire as required. Schedules and ensures orientation plan is in place for new staff, and monitors and signs off on completion. Monitors and reports on budget variances relating to issues such as overtime, sick time, and attendance management.

- Monitors Quality Control and other quality indicators and makes corrections as appropriate. Informs the Technical Practice Lead and Technical Coordinator of any technical quality issues and participates in the investigation of critical incidents as required. Ensures that the Operations Manager is kept informed of all quality and safety issues. Implements DAP standards and recommendations and ensures staff compliance. Ensures staff safety incidents and investigation reports are completed as per WorkSafeBC Regulation and PHSA Workplace Health standards. Reviews all incidents reports as per the Occurrence Management Process and investigates complaints from health care providers and patients. Ensures, monitors and audits site/area compliance to safety standards. Complies with safety responsibilities as outlined in the WorkSafeBC Regulation and Lower Mainland Pathology and Laboratory Medicine Safety Manual.

- Ensures the Operations Manager and Technical Practice Lead are informed of the equipment needs for the site/area and provides data such as test volumes and maintenance documents as required. Informs; Operations Manager, Technical Practice Lead, or Technical Coordinator and department staff of significant instrument failures as required.

- Oversees the coordination of downtime procedures and ensures downtime protocol and process is available and familiar to all staff. Ensure that new staff has appropriate access to various computer systems and that education/training is provided.





- Sets measureable goals and objectives within the team environment through methods such as maintaining and updating own knowledge of clinical and career development in collaboration with operations manager. Develops goal plan and reviews progress to ensure goals are achieved within established time frames.

- Ensures laboratory representation and participation in program teams, and other internal/external committees such as LEAN projects, as required. Demonstrates expertise and provides leadership in area through methods such as reviewing and evaluating literature/materials and attending workshops and conferences.

- Performs other related duties as assigned.

What you bring

Qualifications

- Successful completion of recognized competency assessment exam and registration in the relevant field(s) of practice in accordance with the Canadian Alliance of Medical Laboratory Professionals Regulators (CAMLPR) pathways, or certification with the Canadian Society for Medical Laboratory Science (CSMLS).
- Bachelor of Science degree or an Advanced Registered certificate or completion of a supervisory/management program plus a minimum of five (5) years’ recent, related experience including three (3) years’ experience in a supervisory capacity, or an equivalent combination of education, training and experience. A valid BC driver’s license and access to a personal vehicle for business related purposes.

Core Competencies

- Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated initiatives in breaking down barriers and ensuring a safe environment ensuring a sense of belonging to all and informed by Indigenous Cultural Safety.
- Awareness of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

Skills & Knowledge

- Comprehensive knowledge and recent related experience in laboratory discipline
- Comprehensive knowledge of the standards of practice and guidelines for Medical Laboratory Technologists established by the CSMLS and/or other relevant national professional associations
- Comprehensive knowledge of method development and evaluation and research processes.
- Comprehensive knowledge of organization policies, procedures, and standards of care, including practice of safe work procedures with discipline equipment
- Knowledge of administrative structure and function of laboratories of varying sizes
- Demonstrated ability to function as a team member, leader, teacher, motivator, and facilitator and to coach and deal with others effectively and in a supportive manner
- Demonstrated ability to communicate effectively, both verbally and in writing, with co-workers, medical personnel and other health care staff, both one-to-one and in groups.
- Demonstrated ability to deal with and/or guide others in resolution of conflict issues
- Demonstrated knowledge of computerized systems relating to the Laboratory and current software applications such as Word, Excel, and PowerPoin
- Physical ability to perform the duties of the position
- Demonstrates a commitment to beginning and/or continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
- Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach.

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.





- Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
- Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-Time
Salary Range: $43.48/Hour - $54.28/Hour

Location: This particular position supports a Vancouver Coastal Health Site and is located at the Whistler Health Care Centre - 380 Lorimer Rd, Whistler, BC V8E 1A7 and Pemberton Health Centre - 1403 Portage Rd, Pemberton, BC V0N 2L0. This position requires you to work at both Pemberton Health Centre and Whistler Health Care Centre.

Closing Date: Applications accepted until filled
Hours of Work: Various rotation 0830-1630/0900-1700/0915-1715; 1700-0000 and 0000-0830 on call

Requisition #: 206092E

What we do

Provincial Laboratory Medicine Services (PLMS), part of Provincial Health Services Authority (PHSA), is at the forefront of diagnostic testing in BC, operating across 31 sites in the Lower Mainland and Central Coast. From hospitals to specialty labs within Vancouver Coastal Health, Provincial Health Services Authority, Fraser Health Authority, and Providence Health Care, our dedicated teams deliver fast, accurate results that drive critical patient care and medical innovation. Whether detecting diseases, guiding treatments, or supporting groundbreaking research, PLMS plays a vital role in advancing healthcare and saving lives across the province

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code.

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at [email protected].

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

Attention current employees of PHSA:

You must apply via your internal profile at http://internaljobs.phsa.ca.

The internal job posting expires on November 7th, 2026 and will no longer be accessible. If the internal job posting has expired, please e-mail [email protected] with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting.

If you have not yet set up an internal profile, please e-mail [email protected] with your PHSA employee ID number to obtain your temporary password. Our business hours are Monday-Friday 8:30am-4:30pm, excluding Statutory Holidays and a Help Desk Representative will respond to you with 1-2 business days.

If you are not a current employee of PHSA and require assistance with your application, please contact the External Careers team at [email protected].

📌 Site SupervisorUp to 8 FTE (Whistler)
🏢 PHSA
📍 Whistler