Receptionist & Patient Care Coordinator

Full‑time | On‑site | South Surrey
$20-$23 per hour

BrainStim Health is seeking an experienced Receptionist & Patient Care Coordinator to support our growing South Surrey clinic.

This is an ideal opportunity for a seasoned medical office professional who is warm, organized, detail-oriented, and passionate about delivering exceptional patient care. As the first point of contact for patients, you will help create a positive experience while coordinating a variety of administrative and clinic support functions.

If you excel in a fast-paced healthcare environment and enjoy building meaningful connections with patients, we encourage you to apply.

What You’ll Do

- Greet patients and manage check‑in/check‑out with professionalism and warmth
- Answer calls, emails, and online inquiries with clear, compassionate communication
- Schedule, confirm, and adjust appointments to support efficient clinic flow
- Coordinate with clinicians, TMS Technicians, and the Navigation team
- Maintain accurate EMR documentation and patient records
- Provide information on services, treatment pathways, and next steps
- Provide basic financial counselling regarding treatment costs and payment options; process patient payments and MSP billings
- Support administrative tasks: scanning, filing, data entry, reports
- Uphold privacy, confidentiality, and documentation standards
- Assist with online inquiries, outreach follow‑ups, and patient engagement

What You'll Bring

- MOA certificate, Health Care Administration program, or equivalent
- Minimum 2 years of recent experience working in a Canadian medical clinic, preferably within the BC healthcare system
- Experience working in a clinic providing KAP and/or TMS is a strong asset
- Familiarity with MSP billing processes and procedures
- Proficiency with EMRs, scheduling software, and digital communication tools




- Strong organizational skills with exceptional attention to detail
- Comfortable discussing treatment options, administrative processes, and financial information with patients
- Fluent in English, both written and spoken
- Reliable, professional, patient-centred, and collaborative team player
- Demonstrated ability to manage competing priorities in a fast-paced clinical environment

Role Details

- Full‑time, on-site position based at our South Surrey clinic, Monday to Friday
- $20.00 - 23.00 per hour, depending on experience
- Eligibility for extended health and dental benefits
- Opportunities for professional growth and career advancement

About BrainStim

BrainStim Health delivers psychiatrist-led neuromodulation and mental health services across Canada, including Transcranial Magnetic Stimulation (TMS), Ketamine-Assisted Psychotherapy (KAP), psychotherapy, and specialized programs for Veterans and First Responders.

We are committed to providing compassionate, evidence-based care through individualized assessment and treatment planning for individuals experiencing treatment-resistant depression, PTSD, OCD, anxiety, and other mental health conditions.

Joining BrainStim means becoming part of an innovative, patient-centred team where your work makes a meaningful difference in people's lives.

Pay: $20.00-$23.00 per hour

Benefits:

- Company events
- Extended health care

Application question(s):

- Are you available to work a full-time schedule, Monday to Friday?
- Please use the space below to tell us about your relevant experience and why you believe you’d be a solid fit for the Receptionist & Patient Care Coordinator role at BrainStim.

Experience:

- recent experience working in a Canadian medical clinic: 2 years (required)

Licence/Certification:

- Medical Office Assistant (MOA) certificate or equivalent (required)

Location:

- Surrey, BC V4P 3K1 (preferred)

Work Location: In person

📌 Medical Office Assistant/Receptionist (Surrey)
🏢 Brainstim Health
📍 Surrey