POSITION OVERVIEW

WDN is seeking a motivated IT Support Technician to join our dynamic team. This role provides technical support by troubleshooting hardware, software, and network issues, setting up workstations and devices, and assisting with system maintenance. The successful candidate will demonstrate strong customer service, communication, and problem-solving skills while supporting secure, reliable, and efficient IT operations in a team-oriented setting. This role offers an opportunity to support the Administration Department.

KEY DUTIES

The following duties are not intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. The employee may not be required to perform all duties listed and may be required to perform additional, position-specific duties. In accordance with standards of WDN and reporting directly to the CEO, the Employee will:

- Provide first-level technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, peripheral, and network-related issues in a timely and professional manner.
- Respond to help desk tickets, phone calls, emails, and walk-up support requests while maintaining a high level of user satisfaction.
- Install, configure, maintain, and upgrade desktop computers, laptops, printers, mobile devices, and other IT equipment.
- Set up and manage user accounts, reset passwords, configure permissions, and assist with access requests using Active Directory, Microsoft 365, or other account management systems.
- Troubleshoot operating systems, business applications, email systems, and connectivity issues to ensure minimal disruption to daily operations.




- Assist with onboarding and offboarding activities, including workstation setup, software installation, equipment deployment, and account provisioning.
- Perform routine system maintenance, software updates, security patches, and antivirus monitoring to maintain system performance and security.
- Document technical issues, troubleshooting steps, resolutions, and support activities accurately within the organization's ticketing system.
- Support Microsoft 365 applications, including Outlook, Teams, Word, Excel, and SharePoint, by assisting users with functionality and access issues.
- Collaborate with senior IT staff and other departments to identify, escalate, and resolve complex technical problems.
- Maintain inventory records for computer hardware, software licenses, and IT assets, ensuring equipment is tracked and properly assigned.
- Follow established IT policies, procedures, and cybersecurity best practices to protect company systems, data, and technology resources.
- Assist with network troubleshooting, including wired and wireless connectivity, VPN access, and basic network device support.

QUALIFICATIONS

· Basic knowledge of computer hardware, software, operating systems, and networking concepts.

· Familiarity with Microsoft Windows, Microsoft 365 applications, and common business software.





· Strong customer service skills with the ability to communicate technical information to non-technical users.

· the candidate should be highly reliable, and able to respond to matters in a timely manner

· The successful candidate demonstrates strong customer service, communication, organization, and problem-solving skills, with a willingness to learn and develop technical capabilities.

· Excellent problem-solving, analytical, and organizational abilities.

· Ability to prioritize multiple tasks, work independently, and meet deadlines in a fast-paced environment.

· Ability to maintain confidentiality and follow IT security policies and procedures.

· Previous experience in technical support, customer service, help desk operations, or related internships is preferred but not required.

· Ability to lift and move computer equipment and work occasionally outside normal business hours when needed.

· Must possess a valid Saskatchewan driver's license and a reliable vehicle.

WHO CAN APPLY

· High school diploma, GED, or equivalent required; Associate's degree or technical certification in Information Technology, Computer Science, or a related field preferred.

· Industry certifications such as CompTIA A+, CompTIA Network+, Microsoft Fundamentals, or equivalent are a plus.

· Basic understanding of network technologies, including TCP/IP, DNS, DHCP, Wi-Fi, VPNs, and internet connectivity.

APPLICATION PROCESS

Submit a cover letter and resume by email to: [email protected]

Pay: $28.00-$31.00 per hour

Expected hours: 37.5 per week

Benefits:

- Casual dress
- Company pension
- Dental care
- Life insurance
- On-site gym
- On-site parking
- RRSP match
- Vision care

Work Location: In person

📌 IT Support Technician (Whitecap)
🏢 Whitecap Dakota Nation
📍 Whitecap