We are looking for a Collection Specialist to join an IT Software organization on a Contract basis in Vancouver, British Columbia. This role is ideal for someone who is detail oriented and can combine sound credit judgment with effective collections support in a fast-paced business-to-business environment. The position begins with on-site training for the first one to two weeks before transitioning to a fully remote arrangement, offering a structured onboarding experience and flexibility throughout the assignment. This contract is expected to run until the end of the year.

Responsibilities:

- Assess customer credit applications that require manual review and determine appropriate outcomes based on financial and risk-related information.
- Analyze financial statements, credit bureau data, payment trends, and trade references to evaluate the reliability of new and existing business customers.
- Authorize, modify, or decline credit requests within established approval limits while supporting balanced business growth and risk control.
- Review unique billing structures or payment arrangements and escalate exceptions when further approval is required.
- Share clear credit decisions and supporting rationale with internal stakeholders, including sales, billing, and collections teams.
- Recommend practical improvements to current credit review practices by identifying inefficiencies or gaps in automated processes.
- Assist with collection activities by following up on overdue accounts and maintaining clear and respectful communication with customers.
- Keep account notes, payment updates, and collection actions current to support accurate records and timely follow-through.




- Help manage daily administrative and operational tasks within the collections function while meeting competing deadlines effectively.
- Demonstrated experience in credit analysis, credit approvals, and business-to-business collections.
- Solid understanding of collection procedures, account follow-up, and payment resolution practices.
- Ability to interpret financial information and assess customer risk using multiple sources of data.
- Proficiency with NetSuite and familiarity with credit reporting tools such as Dun & Bradstreet.
- Experience handling a high-volume workload with strong organization and time-management skills.
- Clear and detail-oriented written and verbal communication skills for customer interactions and internal collaboration.
- Capacity to work independently after training while maintaining accuracy and sound judgment in decision-making.

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📌 Collection Specialist (East Vancouver)
🏢 Robert Half
📍 East Vancouver