Job Overview
We are seeking a super friendly, outgoing and energetic and professional Welcome Desk Staff to provide exceptional customer service and support at strength and conditioning gym. Weights and Cardio.

We will provide full training to an energetic, organized, perfectionist with amazing and enthusiastic attitude and customer service skills. Our culture and energy is most important!

The ideal candidate will be interested/experienced in health and fitness, responsible for greeting guests, selling and managing memberships, fielding inquiries, and ensuring smooth daily operations.

This role requires excellent communication skills, organizational abilities, and a welcoming demeanor.

Bilingual abilities and experience in retail sales or customer service are highly valued. The Welcome Desk Staff plays a vital role in creating a positive first impression and maintaining efficient front-of-house operations.

Responsibilities

- Greet guests warmly and assist with check-in/check-out procedures
- Manage phone calls and walk-in inquiries with professionalism using proper phone etiquette
- Handle cash transactions selling memberships and products accurately through POS systems and perform cashiering duties including cash handling and basic math calculations
- Promote programs and services through upselling and product demos to enhance guest experience
- Maintain organized records and take messages and appointment requests.
- Assist with merchandising displays and ensure the front desk area and gym is clean and organized at all times
- Provide information about services, perform basic gym orientations to guests
- Support the team with administrative tasks as needed to ensure smooth daily operations.
- Minor daily janitorial.

Experience - will train,



attitude is first! Must be Bilingual and have some sports or fitness experience.

- Previous experience in customer service, retail sales, or front desk roles preferred
- Experience in sports and/or fitness.
- Solid communication skills in English and French preferred.
- Familiarity with POS systems, cash handling, and basic math skills required
- Demonstrated ability to manage time effectively and prioritize tasks in a fast-paced environment
- Experience upselling and creating lasting client experience advantageous
- Proven organizational skills with attention to detail in record keeping and merchandising
- Ability to work well under pressure while maintaining a friendly attitude
- Current technical skills, fast learner with attention to detail.
- Ability to work alone, but also as a Team

This position offers an excellent opportunity for individuals who enjoy engaging with customers, demonstrating strong organizational skills, and working in a dynamic environment. We value candidates who are proactive, articulate, and dedicated to delivering outstanding service.

This position will work alone or along side other Welcome Desk Employees and the Operations Manager

Free gym membership and +1 for duration of employment after 30 days.

Salary plus unlimited bonus structure

Mostly fixed, but flexible schedule. Free ongoing training and certifications.

To start full training November.

Ideal for positive energetic applicant, with some general fitness knowledge and willingness to learn.

Job Types: Part-time, Permanent

Pay: $15.90-$16.50 per hour

Expected hours: 22.0 per week

Benefits:

- Wellness program

Application question(s):

- Do you have sports of fitness experience?

Language:

- French and English (required)

Work Location: In person

📌 Gym Front Desk Staff PT Friday Evening - Sat and Sun Full Day 22hrs (Beresford)
🏢 Ironhouse Gym
📍 Beresford